Regulated by
Bank Negara Malaysia
(e-Money Issuer & Merchant Acquirer)
Securities Commission
(Registered Market Operator)
Backed by strong shareholders
Your investments are managed by
Secured by regulations, backed by industry leaders
Regulated by Bank Negara Malaysia (BNM) and the Securities Commission (SC), we uphold the highest security standards beyond our industry.
Backed by leading brands such as Touch 'n Go (100% owned by CIMB Bank), Ant Group, Lazada, and AIA, you can rely on our strong financial foundation.
Explore financial products with confidence
Access a curated selection of financial products from industry leaders like Principal Asset Management and ASNB. Your investments are managed by these reputable institutions, ensuring peace of mind as you invest.
Your money is kept safe
Your eWallet funds are held in trust accounts managed by licensed banks / Islamic banks that are members of PIDM. These funds are used only for regulated purposes, such as securely processing your payments to merchants. Through these banks, your money benefits from PIDM protection, which covers deposits in the event a member bank fails.
Built with rock-solid protection that put you in control
Shop safe with TapSecure
- One-tap approval for all online payments
- Only your device can give the green light for the transaction
Biometric login
- Use your face or fingerprint to unlock your eWallet and approve transactions
- Fraudster would need both your face/finger AND your phone to make any transactions
One phone, one account
- Your eWallet is tied to one device
- Nobody can use your eWallet account on other devices even if they know your PIN
Cool down period for new phones
- Limited transactions for up to 48 hours when signing in from a new device
- The cool down activates if the new device uses a less secure authentication method
Watch this video to learn more about different types of scam
Extra layers of protection
Hide your eWallet balance
Peek-proof your balance from others when using your eWallet in public
Instant money alerts
Turn on notification and get notified for every transaction in and out.
Touch 'n Go eWallet Visa Card
Numberless card for extra security if your card is lost or stolen. Control your card like a light switch, by switching it on and off from your eWallet
We're not just secure, we're here for you, always
Winner of CXP Best Customer Experience Awards 2023, we are dedicated to delivering exceptional experience, both within our app and beyond.
Support available day or night
Contact our Careline at
+603-5022 3888
between 7am and 10pm for general enquiries, or select "*" for fraud at any time.
Or chat with us
TNG eWallet is the first e-wallet to:
- Join the National Scam Response Centre (NSRC)
- Integrate Bank Negara Malaysia’s National Fraud Portal (NFP)
So you get the support you need, quickly.
Unauthorised Transaction Report
See a transaction you didn’t make? Submit a report, we’ll investigate and update you within 14 days. If it wasn’t authorised by you, you’ll get a refund. T&Cs apply.
How you can KEEP THE FRAUD out
Ensure your eWallet security status is always at 100% to activate all protective features
Choose a strong, unique PIN and never share your PIN or SMS OTP with anyone
Never click on links in SMS messages. TNG eWallet will never send you a link via SMS
Install a reputable anti-virus on your phone and keep it updated
Stick to official app stores like Google Play, App Store, and Huawei Gallery when downloading apps
Avoid using public Wi-Fi for banking or making financial transactions
Types of scam
Knowing the techniques scammers use can help you stay one step ahead of them. Here are some of the scam types that you should be aware of.
Scammers use malware - a harmful & nasty software that installs itself on your device - to relocate funds from your account & commit identity theft.
How do malicious apps work?
a. They are sent through chats, links, attachments, etc.
b. The app will ask for your permission to be the default SMS app.
c. If you tap ‘Allow’, it can steal your SMS, TAC or OTP and compromise your banking details.
What do I do if I tapped ‘Allow’, and my eWallet details are compromised?
a. Uninstall suspected malicious app.b. Change your eWallet and financial passwords.
What will happen if you install the fake app
a. The fake app will display a fake payment page for you to proceed with the payment.
b. This fake payment page in the malicious app is designed to steal your credentials.