WalletSafe Safe Like A Pro Campaign

Frequently Asked Questions

  1. What is this campaign about?

    The Campaign is open to TNG eWallet users who successfully purchase or upgrade a WalletSafe policy either the Basic Plan or Pro Plan (“Eligible User”) during the Campaign Period. Auto-renewal and recurring payment transactions are excluded and are not eligible for participation in this Campaign.

    Eligible Users who successfully purchase or upgrade a WalletSafe policy during Campaign Period will earn entry(ies) into the WalletSafe Safe Like A Pro Campaign (“Lucky Draw”), and stand a chance to win RM10 eWallet credit or an iPhone 18 Pro (256GB).

  2. What is the duration of the campaign?

    The Campaign Period is from 12th October 2026 until 31 December 2026, inclusive of both dates.

  3. How many entries will I be getting if I successfully purchase or upgrade to WalletSafe?

    Eligible Users who successfully purchase a WalletSafe Basic Plan will be awarded one (1) Lucky Draw entry. Eligible Users who successfully purchase or upgrade to a WalletSafe Pro Plan will be awarded ten (10) Lucky Draw entries.

    The awarded entries will automatically qualify Eligible Users for participation in the WalletSafe Safe Like A Pro Campaign.

  4. How can I participate in the Lucky Draw?

    To participate in the Lucky Draw, users would need to purchase a WalletSafe policy either Basic Plan or Pro Plan and would be automatically entitled to participate in the Lucky Draw.

  5. Can I purchase multiple policies to increase the chance of winning?

    No. One user is only allowed to purchase ONE (1) WalletSafe policy only.

  6. When will the Lucky Draw start?

    Lucky Draw winners shall be selected at random from eligible entries for each campaign month; and shall be conducted within 10 working days after the completion of each month by AIA.

  7. Can I win more than one prizes in this campaign?

    No. Winners of the lucky draw are only entitled to win ONE (1) Prize throughout the entire Campaign Period.

  8. How many total winners for the campaign?

    Total 1,200 units (400 units a month x 3 months) of TNG eWallet Credit worth RM10 per winner and 3 units (1 unit a month x 3 months) of iPhone 18 Pro (256GB) will be given out for this Campaign.

  9. What is the duration of monthly winners to be selected?

    The duration for monthly winners is set based on the below arrangement:

    Month Users who purchase between these dates Number of winners
    October 12 October – 31 October 2026 401 pax
    November 1 November – 30 November 2026 401 pax
    December 1 December – 31 December 2026 401 pax
  10. How are The Lucky Draw winners being chosen?

    The winners will be chosen randomly by AIA.

  11. When will I receive the eWallet credit if I am the lucky winner?

    The RM10 eWallet credit will be credited to the respective winners’ TNG eWallet account within five (5) working days from the date of the winners announcement on TNG Digital’s official social media channel and website.

  12. Am I eligible to participate in this Campaign if my WalletSafe plan is automatically renewed through the auto payment feature that I opted in during my previous WalletSafe plan purchase?

    Unfortunately, no. Auto-renewal and recurring payment transactions are excluded from this Campaign and do not qualify for participation. Only successful new purchases or upgrades of a WalletSafe Basic Plan or Pro Plan made during the Campaign Period are eligible.

  13. Will I be notified if I have been selected as Lucky Draw winners?

    Winner announcement will be made through TNG Digital’s official social media channel and website. Special Prize winners will be notified through AIA’s official WhatsApp channel. Winners must respond within two (2) working days from the date of first notification to confirm their winner status. Failure to respond within the stipulated period will result in forfeiture of the prize entitlement, and AIA reserves the right to contact the next standby winner.

  14. When will I receive the iPhone 18 Pro (256GB) if I win the Special Prize winner?

    The special prize will be delivered to the respective winners within thirty (30) days from the date of the winners announcement on TNG Digital’s official social media channel and website, subject to product availability from the distributor.

  15. Who can I contact if I did not receive the prize?

    You can reach out to us via our live chat, here or by calling our careline at +603-5022 3888 between 7am and 10pm daily