U Mobile x TNG eWallet Prepaid Plan Campaign 2026

Q1 What is this Campaign?

Eligible U Mobile Prepaid users who purchase selected prepaid plans via the “Prepaid” function in TNG eWallet may qualify for RM3 Monthly Cashback and RM300 Cashback.

Q2 What is the Campaign Period?

The Campaign runs from 1 October 2026 until 31 December 2026, both dates inclusive. Purchases in January and February 2027 are only counted towards completing Campaign Cycles 2 and 3 for the RM300 Cashback.

Q3 Who is eligible to participate?

This Campaign is open to U Mobile Prepaid subscribers who are Malaysian citizens. Users below eighteen (18) years old are deemed to have obtained the consent of their parent or legal guardian.

Q4 How do I participate?

Purchase an eligible U Mobile Prepaid plan with a minimum value of RM35 via the “MyPrepaid” function in Touch n’ Go eWallet. No entry form is required.

Q5 Which U Mobile Prepaid plans are eligible?

The eligible plans are Ultra Prepaid 50, Ultra Prepaid 38, U Prepaid 50, U Prepaid 40, U Prepaid 35, GX43, GX38, UMI50 and UMI36.

Q6 How do I qualify for the RM3 Monthly Cashback?

Successful eligible purchases are counted across all users in chronological order based on TNGD’s transaction records. The 8th, 16th, 24th, 32nd and every subsequent multiple of eight in each Campaign Month will qualify for RM3 Cashback. The count restarts on the first day of each month.

Q7 Is there any limit for the RM3 Monthly Cashback?

Yes. The RM3 Monthly Cashback is limited to 6,055 winning transactions per month and 18,165 throughout the Campaign Period. The monthly allocation will cease once fully utilized or when the relevant month ends, whichever occurs first. A user may receive the RM3 Monthly Cashback more than once, subject to availability.

Q8 How do I qualify for the RM300 Cashback?

Complete at least one (1) eligible purchase in each of the three (3) consecutive months under a Campaign Cycle. The first fifteen (15) successful transactions that complete the required purchases for each Campaign Cycle will be selected to receive the RM300 Cashback. Each participant may win only one (1) Grand Prize throughout the Campaign Period.

Q9 What are the RM300 Cashback Campaign Cycles?

Cycle 1 covers October, November and December 2026. Cycle 2 covers November and December 2026 and January 2027. Cycle 3 covers December 2026 and January and February 2027.

Q10 How many users will receive the RM300 Cashback?

A total of forty-five (45) users will receive the RM300 Cashback, comprising fifteen (15) users per Campaign Cycle. Each user may receive the RM300 Cashback once only.

Q11 Can I receive both the RM3 Monthly Cashback and RM300 Cashback?

Yes. Receiving the RM3 Monthly Cashback does not prevent you from qualifying for the RM300 Cashback, subject to the applicable requirements and availability.

Q12 Is there a limit on the number of entries or prizes I may receive?

There is no limit on the number of entries or Monthly Prizes that each participant may receive. However, each participant may win only one (1) Grand Prize throughout the Campaign Period.

Q13 How will I know if I am entitled to receive the Cashback?

U Mobile will notify the winners of cashback via SMS sent to the U Mobile Prepaid mobile number used for the purchase. Winners’ names may also be published on U Mobile’s website or through another appropriate communication channel.

Q14 How will I receive the Cashback?

TNGD will credit the Cashback into the winner’s TNG eWallet. U Mobile will notify the winner of their entitlement to receive the Cashback via SMS.

Q15 What must I do to receive the Cashback?

Ensure that your U Mobile Prepaid and TNG eWallet accounts remain active and that both accounts use the same mobile number until the Cashback is credited. If the attempt fails because the TNG eWallet and U Mobile account is inactive, invalid, suspended or registered using a different mobile number, the Cashback will be forfeited.

Q16 What happens if my eligible transaction is later cancelled or refunded?

Within one (1) year from the end of the Campaign Period, TNGD and the Partners may recover or claw back Cashback relating to a transaction that is subsequently cancelled, voided, reversed, disputed, refunded, unauthorized or fraudulent.