Travel Insurance New User Campaign

Frequently Asked Questions

Q1. What is this campaign about?

The Campaign is open to TNG eWallet users who key in the promo code : WELCOME and make the first-ever Travel Insurance purchase via TNG eWallet during the Campaign Period. Users who have previously purchased Travel Insurance through SafeTrip / TripInsure are not eligible for this Campaign (“Eligible Users”).

Eligible users shall be entitled to receive RM8 cashback on travel insurance purchase (“Rewards”).

 

Q2. What is the duration of the campaign?

The Campaign Period is from 5th October 2026 until 31st December 2026, inclusive of both dates.

 

Q3. What reward will I be getting if I purchased Travel Insurance via TNG eWallet and key in promo code during campaign period?

Eligible users shall be entitled to receive RM8 cashback on travel insurance purchase (“Rewards”).

 

Q4. When can I receive the RM8 cashback for travel insurance purchase?

The RM8 Cashback shall be credited to the Eligible Users’ respective TNG eWallet account not later than 10th of the following month after the issuance of said policy / certificate.

 

Q5. Is there any minimum spending amount to get the cashback?

No minimum purchase amount is required, and there is no individual cashback cap for the RM8 Cashback Reward.

 

Q6. Is there a limit/ capping for this RM8 Cashback reward?

The total maximum Cashback fund allocated for the RM8 Cashback Reward is RM9,000, which will be distributed to all Eligible Users during the Campaign Period on a first-come, first-served basis.

 

Q7. I purchased SafeTrip travel insurance before via TNG eWallet previously, but I did not enter any promo code during the purchase. Am I still entitled to this reward?

Unfortunately no. This campaign is only applicable to users making their first-ever travel insurance purchase via TNG eWallet. Even if you did not enter a promo code during your previous purchase, you would still be considered an existing user if you had already purchased travel insurance through TNG eWallet before. Therefore, you would not be eligible for this reward.

 

Q8. Who can I contact if I did not receive the cashback after last day of the following month?

You can reach out to us via our live chat, here or by calling our careline at +603-5022 3888 between 7am and 10pm daily.