Remittance e-Mas Campaign

1. What is the Remittance e-Mas Campaign?

The Remittance e-Mas Campaign gives eligible new TNG Remittance users a chance to win RM50 worth of e-Mas digital gold. A total of 2,000 winners will be selected through monthly lucky draws.

2. What is the Campaign Period?

The Campaign runs from 12:00 a.m. on 1 October 2026 until 11:59 p.m. on 31 December 2026, both dates inclusive. All references to time are Malaysian time.

3. Who is eligible to participate?

You are eligible if you:

• are eligible to use TNG Remittance and complete the required remittance verification, either before or during the Campaign Period;
• successfully complete your first-ever TNG Remittance transaction during the Campaign Period;
• remit at least RM50 in one eligible transaction; and
• comply with the Campaign Terms & Conditions and the applicable TNG eWallet, TNG Remittance and e-Mas terms.

Employees, agents, merchants and other related parties of TNGD who are involved in the Campaign are not eligible.

4. Do I need to complete verification before the Campaign starts?

No. You may complete the required remittance verification during the Campaign Period. However, your first-ever eligible TNG Remittance transaction must be successfully completed during the Campaign Period.

5. What is considered an eligible remittance transaction?

An eligible transaction is your first-ever successfully completed TNG Remittance transaction, with a minimum remittance amount of RM50, completed during the Campaign Period. All available TNG Remittance corridors are eligible.

6. Are transactions made using vouchers or other promotions eligible?

No. Transactions made using vouchers, promotional benefits or other rewards are not eligible for this Campaign.

If your first-ever successfully completed TNG Remittance transaction uses a voucher, promotional benefit or other reward, a later remittance transaction will not qualify as your first-ever transaction for this Campaign.

7. Are failed, cancelled, refunded or reversed transactions eligible?

No. Failed, cancelled, refunded or reversed transactions are not eligible. If your first-ever successfully completed TNG Remittance transaction is later cancelled, refunded or reversed, a subsequent transaction will not qualify as your first-ever transaction for this Campaign.

If the cancellation, refund or reversal occurs before the Prize is credited, you may be disqualified and a replacement winner may be selected. Once the Prize has been credited, it will not be clawed back because the qualifying transaction is subsequently reversed.

8. How do I receive a lucky-draw entry?

You will automatically receive one entry after successfully completing your first-ever eligible TNG Remittance transaction during the Campaign Period. No separate Campaign registration or entry submission is required.

9. How many entries can I receive?

Each eligible participant receives a maximum of one entry throughout the entire Campaign, regardless of the number of remittance transactions completed.

10. Which monthly draw will I enter?

Your entry will be included in the draw corresponding to the calendar month in which your eligible remittance transaction is successfully completed. For example, a transaction successfully completed on 31 October 2026 will be included in the October draw.

11. How many winners will be selected and when will the draws take place?

A total of 2,000 winners will be selected as follows:

• October 2026: 600 winners; draw on any day within the first 14 working days of November 2026.
• November 2026: 600 winners; draw on any day within the first 14 working days of December 2026.
• December 2026: 800 winners; draw on any day within the first 14 working days of January 2027.

12. How will winners be selected?

Winners will be selected randomly from eligible entries for the relevant month. The selection and verification process will be conducted internally by TNGD, without an external draw-verification provider receiving customer data.

13. Can I win more than once?

No. Each participant may win only once throughout the Campaign.

14. What is the Prize?

Each winner will receive RM50 worth of e-Mas digital gold. The quantity credited will be determined using the prevailing e-Mas market price at the time of crediting on the disbursement date and rounded in accordance with the e-Mas system and product rules.

No fees, taxes or charges will be deducted from the RM50 Prize by TNGD. The value of digital gold may fluctuate after it has been credited.

15. Do I need an active e-Mas account?

Yes. You must have an active e-Mas account through the TNG eWallet application to receive the Prize. If your e-Mas account is not active when the winner notification is sent, you must activate it within five (5) working days from the date the push notification is sent. If you do not activate it within this period, you will not be able to receive the Prize, the Prize will be forfeited, and no replacement winner will be selected for that Prize. The activation process is quick and straightforward.

16. How will I know if I have won?

Winners will be notified through their registered email address and will also receive a push notification through the TNG eWallet application. The push notification will include instructions to activate the e-Mas account and the applicable five (5)-working-day deadline. Please rely only on communications sent through TNGD’s official channels.

17. Do I need to claim the Prize?

You do not need to submit a separate Campaign claim. However, you must ensure that your e-Mas account is active and comply with the instructions in the push notification before the Prize can be credited. If your account is not active, you must activate it within five (5) working days from the date the push notification is sent. Otherwise, the Prize will be forfeited and no replacement winner will be selected.

18. When will the Prize be credited?

The Prize will be credited to the winner’s active e-Mas account after the relevant monthly draw and successful verification of the winner’s Campaign eligibility and active e-Mas account status, provided the account is activated within the stated deadline.

19. Will the winners’ names be published?

TNGD may publish the names of confirmed winners through its official channels for Campaign announcement and transparency purposes.

20. How will my personal data be used?

TNGD will process the personal data needed to verify eligibility, conduct the draws, notify winners, fulfil Prizes and publish winners’ names in accordance with TNGD’s Privacy Notice. TNGD will not appoint an external draw-verification or Prize-fulfilment provider for this Campaign, and no customer data will be shared with any such provider.

21. What should I do if I have an enquiry or do not receive the Prize?

Please contact TNG Digital Remittance Customer Care through:

• Hotline: +603-5022 3888
• Online Form: https://tngd.my/goremit

The support team will review your eligibility and Prize status.

22. Can the Campaign be changed, suspended or cancelled?

TNGD may amend the Campaign Terms & Conditions or suspend, postpone or cancel the Campaign where reasonably necessary. Any material change will be communicated through email, push notification or another appropriate official channel.

23. Where can I read the full terms?

Please refer to the Remittance e-Mas Campaign Terms & Conditions and the applicable TNG eWallet, TNG Remittance, e-Mas and Privacy terms available through the TNG eWallet application or TNGD’s official website.