e-Mas: Golden Moments Campaign 2026

Frequently Asked Questions

e-Mas: Golden Moments Campaign Frequently Asked Questions (FAQ)

 

  1. What does this e-Mas Golden Moments Campaign offer?

The e-Mas Golden Moments Campaign offers Eligible Participants three reward categories. You may take part in one or more of them.

Categories Rewards Limit
Reward 1:
Golden Chance		 Monthly Draws with e-Mas prizes worth RM100, RM50, and RM10, plus a Grand Prize Draw of 10g e-Mas 500 winners per Monthly Draw (October, November and December 2026) and 1 Grand Prize winner
Reward 2:
Golden Resolution		 RM5 worth of e-Mas for setting up a new Auto Labur instruction of at least RM100 per month First 3,000 Eligible Participants; one per participant for the whole Campaign
Reward 3:
Golden Countdown Days		 10% to 12% e-Mas reward on one-off e-Mas gold purchases made on 5 Promotional Days Capped at RM50 per participant per Promotional Day; first-come, first-served

 

  1. How long does the Campaign run?

The Campaign begins on 1st October 2026 and ends on 1st January 2027, both dates inclusive (the “Campaign Period”). The Golden Chance Monthly Draws follow the Campaign months below.

Campaign month Duration
October 1 October 2026 – 31 October 2026
November 1 November 2026 – 30 November 2026
December 1 December 2026 – 31 December 2026

 

  1. Who is eligible to participate?

The Campaign is open to all registered and verified TNG eWallet users who are 18 years old and above, who have access to e-Mas, and who keep an active TNG eWallet account and e-Mas account throughout the participation and reward fulfilment period (“Eligible Participants”).

  1. Can I take part in more than one reward category?

Yes. You may take part in Golden Chance, Golden Resolution and Golden Countdown Days at the same time, as long as you meet the requirements and limits that apply to each one.

You may also take part in other TNG Digital promotions or campaigns running during the Campaign Period, unless the terms of that other promotion or campaign say otherwise.

  1. What is an Auto Labur instruction?

An Auto Labur instruction is a recurring, scheduled e-Mas gold purchase that you set up in our TNG eWallet e-Mas platform. Once set up, e-Mas gold is purchased automatically on the schedule you choose.

Reward 1: Golden Chance

Monthly Draws for October, November and December 2026, plus a Grand Prize Draw after the Campaign Period.

  1. How do I earn Golden Chance entries?

Every successful and completed eligible transaction on e-Mas during October, November and December 2026 earns you entries as follows. Each month’s reward will come from the relevant month’s entries alone. Only the Grand Prize reward takes into consideration on all entries within the 3-month period.

Eligible action Entries earned
Every successful e-Mas gold purchase of at least RM100 1 entry
Every successful Auto Labur transaction of at least RM100 5 entries
Every successful e-Mas gold transfer of at least RM100 5 entries

For further information on details, please read campaign terms & conditions at https://www.tngdigital.com.my/tnc/e-mas-golden-moments-campaign-2026/

  1. My Auto Labur deduction is also a gold purchase. Do I get 1 entry plus 5 entries?

No. An Auto Labur transaction that is also a successful e-Mas gold purchase earns 5 entries only. It is not counted a second time as an e-Mas gold purchase.

  1. Do all e-Mas gold transfers earn entries?

A successful e-Mas gold transfer of at least RM100 earns 5 entries. However, transfers between accounts that TNGD reasonably determines to be linked, for example accounts sharing the same device, funding instrument or verified identity, do not qualify for entries.

If entries have already been credited for such transfers, TNGD may void those entries and any related prize.

  1. Do my entries carry over to the next month?

Entries earned in a calendar month are valid only for that month’s Monthly Draw and are not carried forward to another month’s Monthly Draw.

All valid entries you earn throughout the Campaign Period will form the pool for the Grand Prize Draw, which takes place after the Campaign Period ends.

  1. What can I win?

500 winners are selected in each Monthly Draw for October, November, and December 2026.

Monthly Prize Prize Winners per Monthly Draw
Prize 1 RM100 worth of e-Mas 20
Prize 2 RM50 worth of e-Mas 30
Prize 3 RM10 worth of e-Mas 450

 

Across the three Monthly Draws there are 1,500 prizes in total. In addition, one Grand Prize winner will be selected in the Grand Prize Draw after the Campaign Period.

Grand Prize Prize Winner
Grand Prize 10g of e-Mas 1

 

  1. How are winners selected and how will I be told?

Winners are drawn at random from all valid entries recorded for the relevant draw, using a randomisation method. Entries are counted from successful and completed transactions recorded.

If you win, you will be contacted through your registered TNG eWallet mobile number, an in-app notification, email, or another channel chosen by TNGD. You may be asked to verify your identity and provide information within the period stated in your winner notification. If you cannot be contacted, do not respond, or your verification is incomplete, TNGD will not be liable in providing the reward earned.

  1. Can I win more than one Golden Chance prize?

You may win a maximum of one Monthly Prize per Monthly Draw and one Grand Prize throughout the Campaign Period. This means you could win up to three Monthly Prizes (one for each month) and the Grand Prize.

 

Reward 2: Golden Resolution

RM5 worth of e-Mas for starting a new Auto Labur instruction.

  1. How do I qualify for Golden Resolution?

You need to complete both of the following during the Campaign Period:

  1. Set up a new Auto Labur instruction in e-Mas with a scheduled purchase value of at least RM100 per calendar month; and
  2. Successfully complete the first scheduled deduction under that instruction.

Once both steps are done, you are entitled to RM5 worth of e-Mas.

  1. How is the RM100 minimum assessed?

The RM100 minimum is based on the total scheduled purchase value of your Auto Labur instruction over a calendar month, regardless of the deduction frequency you select. An instruction scheduled at RM100 or more per month qualifies. Scheduling a higher amount does not earn a bigger reward.

You only need to complete one successful scheduled deduction to qualify.

  1. I already have an Auto Labur instruction. Does it count?

No. Auto Labur instructions created before the Campaign Period do not qualify. Golden Resolution is for new instructions set up during the Campaign Period.

Unsuccessful deductions, cancelled instructions, and transactions that are reversed, refunded, disputed, fraudulent or otherwise invalid also do not qualify.

  1. Can I set up several Auto Labur instructions and claim more than once for the Golden Resolution Reward?

No. You are entitled to a maximum of one Golden Resolution reward for the whole Campaign Period, no matter how many Auto Labur instructions you create, the scheduled purchase value, the deduction frequency you select, or the number of successful deductions you complete.

  1. Is there a limit on how many people can get the Golden Resolution Reward?

Yes. Golden Resolution reward is limited to the first 3,000 Eligible Participants who meet the requirements, on a first-come, first-served basis.

Participants are ranked by the date and time their first successful scheduled deduction is recorded, not by the time the Auto Labur instruction was set up.

  1. What happens if I cancel or reduce my Auto Labur instruction after qualifying?

If you cancel the qualifying Auto Labur instruction or reduce its scheduled purchase value below RM100 per calendar month, within 30 days after the first successful scheduled deduction, TNGD may reverse the reward. For more details, please visit https://www.tngdigital.com.my/tnc/e-mas-golden-moments-campaign-2026/

 

Reward 3: Golden Countdown Days

e-Mas gold rewards on five Promotional Days.

  1. When are the Golden Countdown Days and what is the reward rate?
Promotional Day Reward rate Maximum reward per participant
10th October 2026 10% of qualifying purchase value RM50 per Promotional Day
11th November 2026 11% of qualifying purchase value
12th December 2026 12% of qualifying purchase value
25th December 2026 12% of qualifying purchase value
1st January 2027 12% of qualifying purchase value

 

  1. How do I qualify on a Golden Countdown Day?

Complete a successful one-off e-Mas gold purchase of at least RM10 during the Promotional Day to receive rewards up to RM50 per Promotional Day.

  1. Does my Auto Labur deduction on a Promotional Day count?

No. Golden Countdown Days apply to one-off e-Mas gold purchases only. Auto Labur scheduled deductions that fall on a Promotional Day do not qualify, as those transactions are already recognised under Golden Chance and Golden Resolution.

  1. How is my reward calculated?

The reward rate for that Promotional Day is applied to the value of your successful qualifying e-Mas gold purchase, capped at RM50 per participant per Promotional Day.

Example:
On 10th October 2026 the rate is 10%. A purchase of RM300 earns a RM30 reward. A purchase of RM500 or more earns RM50, because the reward is capped at RM50.

On 12th December 2026 the rate is 12%, so the RM50 cap is reached at a purchase of about RM417.

  1. What if I make more than one purchase on the same Promotional Day?

Your qualifying purchases on the same Promotional Day are added together, and the reward rate and RM50 cap are applied to the total. For example, on 11 November 2026 (11%), purchases of RM200 and RM150 total RM350 and earn a reward of RM38.50.

  1. Is there a limit on how many people can get the reward on each Promotional Day?

Yes. Rewards on each Promotional Day are given on a first-come, first-served basis, based on the time your qualifying purchase is recorded in the Organiser’s system, until the rewards allocated for that Promotional Day have been fully taken up. Any unused allocation is not carried forward to another Promotional Day.

  1. Can I get the reward more than once?

You may receive the reward once per Promotional Day, up to RM50. Because there are five Promotional Days, you could receive it up to five times over the Campaign, subject to availability on each day.

 

Rewards and fulfilment

How and when rewards are credited.

  1. How and when will I receive my reward?

Reward 1: Golden Chance

  • The rewards for selected 500 Winners monthly are credited in the form of e-Mas into their e-Mas account within 30 days after the respective month itself.
  • The Grand Prize of 10g e-Mas shall be calculated and credited 30 days after the campaign period.

 

Reward 2: Golden Resolution

Is credited in the form of e-Mas into eligible and selected users’ e-Mas account within 30 days after the campaign period


Reward 3: Golden Countdown Days is credited in the form of e-Mas into eligible and selected users’ e-Mas account within 30 days after the respective month itself.

  1. The prize is described as RM100 worth of e-Mas or 10g of e-Mas. Is that value fixed?

No. The quantity or value of e-Mas credited is determined using the applicable e-Mas price at the time of fulfilment. Gold prices move, so any Ringgit Malaysia value stated in Campaign materials is indicative only unless it expressly says otherwise.

Taking part in the Campaign is not investment advice, not a recommendation, and not a guarantee of returns. The value of gold may rise or fall.

  1. Which transactions do not count?

Cancelled, reversed, refunded, failed, disputed, fraudulent or otherwise invalid transactions do not qualify for any reward category. Only successful and completed transactions recorded count.

If a qualifying transaction is later reversed or refunded, TNGD may cancel or recover the corresponding reward.

  1. What happens if I close or suspend my account before I receive my reward?

If you close, suspend or terminate your TNG eWallet or e-Mas account before fulfilment, or if your account is not in good standing, you may be disqualified and will not be entitled to the reward.

  1. Can I sell the gold I receive?

Rewards are credited into your e-Mas account and are held there like your other e-Mas gold, so the normal e-Mas product terms apply to selling or transferring it. The rewards themselves cannot be exchanged or redeemed for cash.

  1. Where can I read the full Terms and Conditions?

For further information, please read https://www.tngdigital.com.my/tnc/e-mas-golden-moments-campaign-2026/
The Campaign Terms and Conditions should be read together with TNG Digital’s General Campaign Terms and Conditions and the TNG eWallet User Terms and Conditions, as well as the terms governing e-Mas. Where there is a conflict, the provision specific to this Campaign prevails to the extent of the conflict, unless stated otherwise.

  1. Who do I contact about my reward?

Submit your query through the TNGD chatbot or call the TNG eWallet careline at +(603) 5022 3888. Please have your details and any supporting proof of your claim ready. Careline operating hours are Monday to Sunday, 7.00am to 10.00pm, including public holidays.