The Limited-Edition Durian Bricks Merchandise from TNG eWallet

Frequently Asked Questions (FAQ)

1. What is the Limited-Edition Durian Bricks?

The Durian Bricks (“Durian Bricks”) is a limited-edition collectible modelled after Malaysian roadside durian stalls, featuring a spiky form and illuminated stall frontage. It is available for redemption through GOrewards in the TNG eWallet, subject to stock availability.

2. What is the Campaign Period?

The Limited-Edition Durian Bricks promotion (“Campaign”) runs from 16 September 2026 to 31 December 2026, both dates inclusive. All redemptions are subject to stock availability. New stock is scheduled to be released every Wednesday during the Campaign Period on a first-come, first-served basis, while stocks last.

3. Who can redeem the Durian Brick?

Registered TNG eWallet users with an active account and GOrewards may redeem the Durian Bricks. You must have sufficient GOrewards Points and, if you select the points-and-cash option, sufficient funds to complete the redemption.

4. How do I join GOrewards?

Open the TNG eWallet, tap “GOrewards”, and then tap “Join Now”. Follow the instructions displayed in the app to complete your registration. Once you have successfully joined GOrewards, you may search for the Durian Bricks and redeem it, subject to stock availability.

5. How do I redeem the Durian Bricks?

To redeem the Durian Bricks:

1. Open the TNG eWallet and tap “GOrewards”.
2. Search for “Durian Bricks”.
3. Tap the voucher and select “Redeem Now” then select your preferred redemption option.
4. Review the details and complete the redemption transaction.

*Your redemption is completed only when confirmation is displayed in the TNG eWallet.

6. What are the available redemption options?

Each successful redemption entitles you to one (1) Durian Bricks using either of the following options, subject to availability:

• 4,990 GOrewards Points; or
• 990 GOrewards Points + RM40.

The points-and-cash redemption is completed only after the applicable payment is successfully processed.

7. When will new Durian Bricks stocks be released?

New stock is scheduled to be released every Wednesday during the Campaign Period. The Durian Bricks is a limited-edition item, and stock is available on a first-come, first-served basis while stocks last. TNGD does not guarantee that stock will be available at any particular time.

8. What should I do if the Durian Bricks is out of stock?

If the Durian Bricks is unavailable, you may check GOrewards again during the next scheduled Wednesday stock release. Availability may change while a redemption is being processed, and viewing the Durian Bricks in GOrewards does not guarantee that the item will remain available.

9. How will I know whether my redemption is successful?

Your redemption is successful only when a confirmation is displayed in the TNG eWallet. GOrewards Points will be deducted from your account upon a successful redemption. For the points-and-cash option, the applicable payment must also be successfully processed before the redemption is completed.

10. Will my GOrewards Points be refunded if I change my mind?

No. GOrewards Points are non-refundable once successfully redeemed, except where required by applicable law. Please review the Durian Bricks details, redemption option and delivery information carefully before confirming your redemption.

11. What happens to the RM40 cash component if a payment or redemption issue occurs?

For the 990 GOrewards Points + RM40 option, any applicable refund or reversal of the RM40 cash component will be handled in accordance with applicable law and the payment terms governing the transaction. If you encounter an issue, contact TNGD through the support channel available in the TNG eWallet.

12. How will I receive my Durian Bricks?

A successfully redeemed Durian Bricks will be fulfilled through TNGD’s appointed delivery partner and delivered to your doorstep. You must provide the information required for delivery and follow any fulfilment instructions displayed in the TNG eWallet or subsequently communicated by TNGD or its appointed delivery partner.

13. Is there a delivery fee? What should I do if I encounter a delivery issue?

Yes. A delivery fee of RM7 applies to deliveries within West Malaysia, while a fee of RM14 applies to deliveries to East Malaysia. If you encounter a delivery issue, contact the customer support team via email: info@tradeshoppe.com.my ; Whatsapp: https://wa.me/601163301818 OR reach out the hotline at 019-2241818 OR 011-63301818 and provide the relevant redemption and delivery details so that your enquiry can be reviewed.

14. Where can I find the full Campaign Terms and Conditions?

The Campaign is subject to the Durian Bricks Terms and Conditions. The TNG Digital User Terms and Conditions (https://www.touchngo.com.my/assets/pdf/user-tnc.pdf) and General Campaign Terms and Conditions (https://www.tngdigital.com.my/tnc/general-campaign-terms-and-conditions/) also apply. Please review all applicable terms before completing your redemption.

15. Who can I contact if I have other questions about the Campaign?

If you have any concerns or questions regarding the campaign, you may submit a request here.