TNG Digital Sdn. Bhd. (‘TNG Digital’), the operator of Malaysia’s leading digital financial services and lifestyle app, TNG eWallet, has opened its first permanent customer service hub at Kota Raya. The new hub brings in-person support closer to communities, allowing users to receive direct help with their TNG eWallet accounts and services.

Located in the heart of Kuala Lumpur, the Kota Raya Service Hub reflects TNG Digital’s commitment to making digital financial services more accessible to all. The hub serves as a dedicated support centre where users of all nationalities, ages, languages, and levels of digital literacy can receive personalised guidance on account-related matters and app features, helping them to resolve issues efficiently.

While digital channels remain widely used, some users, particularly those from underserved communities, still seek the reassurance of face-to-face support when handling complex financial matters. By offering a physical touchpoint, TNG Digital provides users with direct access to help, strengthening confidence and trust in digital financial services.

“Digital financial services have become part of everyday life. While technology allows us to serve millions of users efficiently, there are moments when people value the reassurance of speaking to someone directly,” said Alan Ni, Chief Executive Officer of TNG Digital.

“This service hub allows us to provide that human support, helping users resolve issues quickly and continue using digital financial services with confidence. By being present within the community, we are also able to better understand users’ needs and ensure our services remain accessible to everyone.”

The hub also supports employers in setting up salary accounts through TNG eWallet, which is recognised by Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM) as an approved salary account. This is particularly beneficial for businesses employing migrant workers who may face challenges accessing traditional banking services. Through the hub, both employers and their workers can receive guidance on onboarding and managing TNG eWallet accounts, enabling smoother payroll processes while improving access to digital financial services.

The launch of the Kota Raya Service Hub marks a significant step in TNG Digital’s broader plan to expand on-ground customer support across key locations nationwide. By strengthening both digital and physical support channels, the company aims to further enhance accessibility and trust in digital financial services while supporting Malaysia’s broader digitalisation journey.

Members of the public who require assistance with TNG eWallet are welcome to visit the Kota Raya Service Hub at:

• Location: Area Y2 & Y4 (Ground Floor), Kompleks Kota Raya, Jalan Tun Tan Cheng Lock, 50000 Kuala Lumpur
• Operating hours: Mon-Sat: 10AM – 6PM; Sun: 9AM – 6PM; Wed: Closed

For further enquiries, please contact TNG Digital Customer Service Team via the in-app live chat, accessible under “Ask Questions” in the user profile, or by calling +603-5022 3888.