Search and Win Contest (T&C)

Terms & Conditions

(Updated 5 August 2026)

Terms and Conditions

Introduction

1. The Search and Win Contest (“the Campaign”) is organized by TNG Digital Sdn Bhd (Company No. 201701042478) (1256651-M) (“TNGD”).

2. This Campaign will run from 23 July 2026 to 12 August 2026, inclusive of both dates (“Campaign Period”).

Eligibility

3. This Campaign is open to all participants who meet all of the following criteria (each, a “Participant”):

  • The Participant is a registered TNG eWallet user; and
  • The Participant’s TNG eWallet account is registered with and linked to a valid Malaysian mobile number.

4. Employees of TNGD or related entities shall not be eligible to participate in the Campaign.

Campaign Mechanism

5. During the Campaign Period, TNGD will publish word-search puzzles together with clues for hidden keywords through its official social media channels.

6. Each puzzle theme comprises up to three (3) standard keywords and one (1) Legendary Drop keyword.

7. To participate, a Participant must open the TNG eWallet app, enter the correct keyword into the search bar, and perform a search.

  • Standard keyword: If the keyword entered is a correct standard keyword, the Participant will receive a redemption link on that page. The Participant must open and click on the link to receive the applicable Standard Reward (as defined below), subject to the limits in Clause 9 below.
  • Legendary Drop keyword: If the keyword entered is a correct Legendary Drop keyword, the Participant will receive one (1) entry into the lucky draw for the Legendary Drop prize (“Lucky Draw”), subject to the limits in Clause 9 below.
  • Incorrect keyword: If an incorrect keyword is entered, no redemption link or lucky draw entry will be generated, and the Participant may attempt again, subject always to the limits in Clause 9 below.

8. TNGD will publish a new puzzle theme (with its corresponding three (3) standard keywords and one (1) Legendary Drop keyword) and refresh the reward pool on 30 July and 6 August. Keywords and clues from the previous puzzle theme will no longer be valid once a new refresh begins.

9. Each Participant shall be subject to the following limitations:

  • Each Participant may only redeem a maximum of one (1) Standard Reward for each correct standard keyword, per refresh;
  • Each Participant may only gain a maximum of one (1) Lucky Draw entry for the correct Legendary Drop keyword, per refresh;
  • Each refresh has a fixed reward pool for Standard Rewards. Standard Rewards are awarded on a first-come, first-served basis, based on the published weightage, until the pool for that refresh is exhausted; and
  • Once the Standard Rewards pool for the refresh has been fully exhausted, no further Standard Rewards will be awarded for that refresh, regardless of whether the Participant enters a correct standard keyword. Participants may try again once the next refresh begins.

Rewards

10. The rewards under this Campaign are (each, a “Reward”):

  • Standard Rewards: May include TNG eWallet direct credit, GOrewards vouchers, thematic wallpapers, and/or Universal Cashback vouchers, as determined by TNGD at its sole discretion. The exact values, voucher types and allocation weightage may vary by refresh.
  • Legendary Drop: One (1) entry into the Lucky Draw for the featured Legendary Drop prize announced for that refresh. Featured prizes may include Mobile Legends: Bang Bang Points, and/or other merchandise or digital items as determined by TNGD.

11. Winners of a Standard Reward shall be required to click on the redemption link to receive the Standard Reward as set out in Clause 7.1. The Winner’s TNG eWallet account balance should reflect the credited amount immediately upon successful redemption via the link.

12. At the end of every refresh, TNGD will select the Lucky Draw winner using a computerised randomiser. The Lucky Draw winner (“Lucky Draw Winner”) will be notified via push notification and email. The Lucky Draw Winner will be required to provide their contact information. Such information may be disclosed to third parties, including the vendor of the Reward, for fulfilment purposes.

13. Winners of Rewards (each, a “Winner”) are responsible for providing TNGD with accurate and complete information within the specified timeframe. If the Winner does not respond or fails to provide accurate or complete information within the timeframe specified by TNGD, TNGD reserves the right to forfeit the Reward and/or select an alternative winner, at its sole discretion.

14. Each Winner acknowledges that the Rewards may be manufactured, supplied, provided, and/or fulfilled by third parties. TNGD shall not be responsible or liable for any losses, damage, or issues arising from the delivery, quality, or condition of the Reward. Rewards may be further subject to applicable terms and conditions or expiry dates prescribed by the vendor, merchant, or manufacturer, and it is the Winner’s responsibility to read and familiarise themselves with such terms and conditions.

15. Legendary Drop redemption details. Specific redemption instructions, requirements, locations, dates, and any other conditions applicable to a Legendary Drop prize (including any nomination or appointment procedures) will be set out on the applicable voucher or reward-details page in the TNG eWallet app, and shall form part of these Terms and Conditions.

16. All Rewards are non-transferable and cannot be exchanged or converted into cash.

General Terms

17. These Terms and Conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with the Campaign shall be referred to the exclusive jurisdiction of the Malaysian courts.

18. TNGD reserves the right to change or amend the Campaign at any point of time during the Campaign Period with five (5) days’ prior notice.

19. TNGD reserves the right to substitute any Reward with another of similar value.

20. TNGD shall not be liable for any direct, indirect, special or consequential loss or damage (including but not limited to loss of income, loss of profits, or goodwill) arising from or in connection with this Campaign.

21. TNGD’s decision shall be final. Any correspondence pertaining to the decision made by TNGD will not be entertained.

22. TNGD makes no warranties or representations regarding any Rewards under this Campaign, including their quality, merchantability and/or fitness for the purpose. Participants agree to resolve any such issues, defects or claims directly with the relevant vendor, merchant or partner.

23. By participating in the Campaign, each user agrees and consents to allow his/her personal data to be collected, processed, and used by TNGD in accordance with TNGD’s Privacy Policy.

24. TNG Digital shall be entitled to withhold any benefit under the services rendered, with prior notice to the users if the users are found to have been in breach of any of TNG Digital’s Users Terms and Conditions (https://www.touchngo.com.my/assets/pdf/user-tnc.pdf)

25. These Terms and Conditions shall be further subject to the General Campaign Terms and Conditions which can be found at https://www.touchngo.com.my/terms-conditions/general-campaign-terms-and-conditions.