{"id":103991,"date":"2026-03-28T01:31:06","date_gmt":"2026-03-27T17:31:06","guid":{"rendered":"https:\/\/www-pilot.tngdigital.com.my\/?page_id=103991"},"modified":"2026-10-22T15:49:55","modified_gmt":"2026-10-22T07:49:55","slug":"security-centre","status":"publish","type":"page","link":"https:\/\/www.tngdigital.com.my\/ms\/security-centre\/","title":{"rendered":"Pusat Keselamatan"},"content":{"rendered":"<nav aria-label=\"breadcrumb\">\n    <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Laman Utama<\/span><\/p><\/nav>\n<\/nav>\n\t<style>\n\/* Center all card content *\/\n.tngFC-content-body {\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    justify-content: center;\n    text-align: center;\n}\n\/* Standardize all images *\/\n.tngFC-image-box {\n    width: 100%;\n    max-width: 260px;\n    height: 140px;\n    object-fit: contain;\n    margin-top: 16px;\n}\n\/* Improve spacing for text block *\/\n.tngFC-desc {\n    line-height: 1.5;\n    margin-top: 8px;\n}\n<\/style>\n<section\n data-card-bg-color=\"--tngd-themesb--neutral-50\"\n data-card-text-color=\"#111111\"\n data-card-image-gap=\"24\"\n data-card-content-gap=\"16\"\n data-card-width=\"360px\"\n data-mobile-card-width=\"360px\"\n data-image-height=\"220px\"\n data-card-border=\"true\"\n data-card-alignment=\"center\"\n data-cta-type=\"text\"\n data-cta-gap=\"24\"\n data-card-layout=\"Slider\"\n data-mobile-card-layout=\"Slider\">\n        <!-- Column 1 -->\n        <article>\n                <h3><strong>Regulated by<\/strong><\/h3><br \/>\n                \n                    <strong>Bank Negara Malaysia<\/strong><br \/>\n                    (e-Money Issuer &#038; Merchant Acquirer)\n                \n                \n                    <strong>Securities Commission<\/strong><br \/>\n                    (Registered Market Operator)\n                \n        <\/article>\n        <!-- Column 2 -->\n        <article>\n                <h3>\n                    <strong>Backed by strong shareholders<\/strong>\n                <\/h3>\n                <img decoding=\"async\" src=\"\/assets\/images\/Backed-by-strong-shareholders-1.png\"\n                     alt=\"Backed by strong shareholders\"\n loading=\"lazy\"\/>\n        <\/article>\n        <!-- Column 3 -->\n        <article>\n                <h3>\n                    <strong>Your investments are managed by<\/strong>\n                <\/h3>\n                <img decoding=\"async\" src=\"\/assets\/images\/Your-money-safeguarded-1.png\"\n                     alt=\"Your investments are managed by\"\n loading=\"lazy\"\/>\n        <\/article>\n<\/section>\n<h2>\n\t\t\tSecured by regulations, backed by industry leaders\t<\/h2>\n\t<p>Regulated by Bank Negara Malaysia (BNM) and the Securities Commission (SC), we uphold the highest security standards beyond our industry. \u200b<\/p>\n<p>Backed by leading brands such as Touch &#8216;n Go (100% owned by CIMB Bank), Ant Group, Lazada, and AIA, you can rely on our strong financial foundation.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/Microsite_Visual1-1.png\" alt=\"Microsite_Visual1 1\" title=\"Microsite_Visual1 1\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h2>\n\t\t\tExplore financial products with confidence\t<\/h2>\n\t<p>Access a curated selection of financial products from industry leaders like Principal Asset Management and ASNB. Your investments are managed by these reputable institutions, ensuring peace of mind as you invest. \u200b<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/Microsite_Visual2-1.png\" alt=\"Microsite_Visual2 1\" title=\"Microsite_Visual2 1\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h2>\n\t\t\tYour money is kept safe\t<\/h2>\n\t<p>Your eWallet funds are held in trust accounts managed by licensed banks \/ Islamic banks that are members of PIDM. These funds are used only for regulated purposes, such as securely processing your payments to merchants. Through these banks, your money benefits from PIDM protection, which covers deposits in the event a member bank fails.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/Microsite_Visual3-1.png\" alt=\"Microsite_Visual3 1\" title=\"Microsite_Visual3 1\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"\/ms\/security-centre\/macc\/\" target=\"_self\" itemprop=\"url\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/macc-en1.jpeg\" alt=\"macc\" title=\"macc\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n<h2>\n\t\t\tBuilt with rock-solid protection that put you in control\t<\/h2>\n\t<section\n         data-card-bg-color=\"--tngd-themesb--brandsecond-50\"\n         data-card-text-color=\"#111111\"\n         data-card-corner-bg=\"\"\n         data-card-image-gap=\"24\"\n         data-card-content-gap=\"16\"\n         data-card-width=\"450px\"\n         data-mobile-card-width=\"306px\"\n         data-image-height=\"300px\"\n         data-card-border=\"true\"\n         data-card-alignment=\"left\"\n         data-cta-type=\"text\"\n         data-cta-gap=\"24\"\n         data-card-layout=\"grid\"\n         data-mobile-card-layout=\"slider\">\n        <!-- Card 1 -->\n        <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-images\/security-centre\/images\/Microsite_Visual5.1.svg\" alt=\"Shop safe with tapsecure\" loading=\"lazy\"\/>\n                <h3><strong>Shop safe with TapSecure<\/strong><\/h3>\n                <ul>\n                    <li>One-tap approval for all online payments<\/li>\n                    <li>Only your device can give the green light for the transaction<\/li>\n                <\/ul>\n        <\/article>\n        <!-- Card 2 -->\n        <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-images\/security-centre\/images\/Microsite_Visual5.2.svg\" alt=\"Biometric login\" loading=\"lazy\"\/>\n                <h3><strong>Biometric login<\/strong><\/h3>\n                <ul>\n                    <li>Use your face or fingerprint to unlock your eWallet and approve transactions<\/li>\n                    <li>Fraudster would need both your face\/finger AND your phone to make any transactions<\/li>\n                <\/ul>\n        <\/article>\n        <!-- Card 3 -->\n        <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-images\/security-centre\/images\/Microsite_Visual5.1.svg\" alt=\"One phone, one account\" loading=\"lazy\"\/>\n                <h3><strong>One phone, one account<\/strong><\/h3>\n                <ul>\n                    <li>Your eWallet is tied to one device<\/li>\n                    <li>Nobody can use your eWallet account on other devices even if they know your PIN<\/li>\n                <\/ul>\n        <\/article>\n        <!-- Card 4 -->\n        <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-images\/security-centre\/images\/Microsite_Visual5.4.jpg\" alt=\"Cool down period for new phones\" loading=\"lazy\"\/>\n                <h3><strong>Cool down period for new phones<\/strong><\/h3>\n                <ul>\n                    <li>Limited transactions for up to 48 hours when signing in from a new device<\/li>\n                    <li>The cool down activates if the new device uses a less secure authentication method<\/li>\n                <\/ul>\n        <\/article>\n<\/section>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/GTFO-Banner-Web.png\" alt=\"GTFO-Banner-Web\" title=\"GTFO-Banner-Web\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h2>\n\t\t\tWatch this video to learn more about different types of scam\t<\/h2>\n\t<iframe loading=\"lazy\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/CnBjHUvP8zQ\" title=\"Get The Fraud Out (GTFO) - Rasa Safer\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/CnBjHUvP8zQ\/maxresdefault.jpg\" alt=\"youtube-video-thumbnail\"\/>\n<h2>\n\t\t\tExtra layers of protection\t<\/h2>\n\t<section \n data-card-bg-color=\"#ffffff\" data-card-text-color     =\"#111111\"\n data-card-border=\"true\"\n     data-card-alignment=\"center\"     data-image-height=\"213px\"\n data-card-width     =\"302px\"\n data-cta-type=\"none\"\n     data-card-layout=\"grid\"\n     data-mobile-card-layout=\"slider\">\n    <!-- Card 1 -->\n    <article>\n        <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Microsite_Visual6.1.svg\" alt             =\"Hide your ewallet balance\" loading =\"lazy\"\/>\n            <h3>Hide your eWallet balance<\/h3>\n            <h5>\n                Peek-proof your balance from others when using your eWallet in public\n            <\/h5>\n    <\/article>\n    <!-- Card 2 -->\n    <article>\n        <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Microsite_Visual6.2.svg\" alt             =\"Instant money alerts\" loading =\"lazy\"\/>\n            <h3>Instant money alerts<\/h3>\n            <h5>\n                Turn on notification and get notified for every transaction in and out.\n            <\/h5>\n    <\/article>\n    <!-- Card 3 -->\n    <article>\n        <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Microsite_Visual6.3.svg\" alt             =\"Touch 'n go ewallet visa card\" loading =\"lazy\"\/>\n            <h3>Touch &#8216;n Go eWallet Visa Card<\/h3>\n            <h5>\n                Numberless card for extra security if your card is lost or stolen. \n                Control your card like a light switch, by switching it on and off from your eWallet\n            <\/h5>\n    <\/article>\n<\/section>\n<h2>\n\t\t\tWe&#8217;re not just secure, we&#8217;re here for you, always\t<\/h2>\n\t<p>Winner of CXP Best Customer Experience Awards 2023, we are dedicated to delivering exceptional experience, both within our app and beyond.<\/p>\n\t<style>\n.tngFC-card-unit {\n  pointer-events: none;\n}\n.tngFC-card-unit a {\n  pointer-events: auto;\n}\n<\/style>\n<section\n data-card-bg-color=\"#ffffff\"\n     data-card-text-color=\"#111111\"\n     data-card-image-gap=\"32\"\n     data-card-content-gap=\"16\"\n     data-card-width=\"360px\"\n     data-mobile-card-width=\"380px\"\n     data-card-border=\"true\"\n     data-card-alignment=\"center\"\n     data-cta-type=\"text\"\n     data-cta-gap=\"16\"\n     data-card-layout=\"grid\"\n     data-mobile-card-layout=\"grid\">\n    <!-- Card 1 -->\n    <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/24by7-callcenter-2.svg\" alt                 =\"Support available day or night\" loading =\"lazy\"\/>\n            <h3>Support available day or night<\/h3>\n            <h4>\n                Contact our Careline at \n                <a href=\"tel:+60350223888\">+603-5022 3888<\/a> \n                between 7am and 10pm for general enquiries, or select &#8220;*&#8221; for fraud at any time.\n                <br \/><br \/>\n                Or chat with us\n            <\/h4>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Gen-Ai_Chatbot_QR-code.png\" \n alt=\"QR code\" style                 =\"width:120px; margin-top:16px;\"\/>\n    <\/article>\n    <!-- Card 2 -->\n    <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/1st-award.svg\" alt                 =\"TNG ewallet achievements\" loading =\"lazy\"\/>\n            <h3>TNG eWallet is the first e-wallet to:<\/h3>\n            <ol>\n              <li>Join the National Scam Response Centre (NSRC)<\/li>\n              <li>Integrate Bank Negara Malaysia&#8217;s National Fraud Portal (NFP)<\/li>\n            <\/ol>\n            <h4>So you get the support you need, quickly.<\/h4>\n    <\/article>\n    <!-- Card 3 -->\n    <article>\n            <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Unauthorised-Transaction-Report-new-1-p-500.jpg\" alt                 =\"Unauthorised transaction report\" loading =\"lazy\"\/>\n            <h3>Laporan Transaksi Tidak Dibenarkan<\/h3>\n            <h4>\n                See a transaction you didn&#8217;t make? Submit a report, we&#8217;ll investigate and update you within 14 days. \n                If it wasn&#8217;t authorised by you, you&#8217;ll get a refund. T&amp;Cs apply.\n            <\/h4>\n                <!-- Submit Report Button (TOP) -->\n                <a href=\"https:\/\/visit.tngdigital.com.my\/ChatNow\"   target                   =\"_blank\">\n                   Submit a report\n                <\/a>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Gen-Ai_Chatbot_QR-code.png\" \n alt=\"QR code\" style                 =\"width:120px; margin-top:16px;\"\/>\n    <\/article>\n<\/section>\n<h2>\n\t\t\tHow you can KEEP THE FRAUD out\t<\/h2>\n<section\n data-card-bg-color=\"#ffffff\"\n         data-card-text-color=\"#111111\"\n         data-card-corner-bg=\"https:\/\/www-pilot.tngdigital.com.my\/assets\/images\/featured-card-waive.png\"\n         data-card-image-gap=\"32\"\n         data-card-content-gap=\"8\"\n         data-card-width=\"360px\"\n         data-mobile-card-width=\"380px\"\n         data-card-border=\"true\"\n         data-card-alignment=\"left\"\n         data-cta-type=\"solid\"\n         data-cta-gap=\"32\"\n         data-card-layout=\"grid\"\n         data-mobile-card-layout=\"grid\">\n        <!-- TYPE: Icon Card -->\n        <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/otp-secure.svg\" alt=\"Security status\" loading=\"lazy\"\/>\n                <h5>Ensure your eWallet security status is always at 100% to activate all protective features<\/h5>\n        <\/article>\n        <!-- TYPE: Icon Card -->\n        <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Secure-6PIN.svg\" alt=\"PIN security\" loading=\"lazy\"\/>\n                <h5>Choose a strong, unique PIN and never share your PIN or SMS OTP with anyone<\/h5>\n        <\/article>\n        <!-- TYPE: Icon Card -->\n        <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Link-to-login.svg\" alt=\"SMS safety\" loading=\"lazy\"\/>\n                <h5>Never click on links in SMS messages. TNG eWallet will never send you a link via SMS<\/h5>\n        <\/article>\n        <!-- TYPE: Icon Card -->\n        <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Antivirus.svg\" alt=\"Anti-virus\" loading=\"lazy\"\/>\n                <h5>Install a reputable anti-virus on your phone and keep it updated<\/h5>\n        <\/article>\n                <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Gallery.svg\" alt=\"Official app stores\" loading=\"lazy\"\/>\n                <h5>Stick to official app stores like Google Play, App Store, and Huawei Gallery when downloading apps<\/h5>\n        <\/article>\n                <article>\n                <img decoding=\"async\" src=\"https:\/\/www.touchngo.com.my\/assets\/tngd-assets\/images\/Gallery-nowifi.svg\" alt=\"WiFi safety\" loading=\"lazy\"\/>\n                <h5>Avoid using public Wi-Fi for banking or making financial transactions<\/h5>\n        <\/article>\n<\/section>\n<h2>\n\t\t\tTypes of scam\t<\/h2>\n\t<p>Knowing the techniques scammers use can help you stay one step ahead of them. Here are some of the scam types that you should be aware of.<\/p>\n\t<section>\n      Malware\n      Mule Account\n      Phishing Link\n      Phishing Calls\n          <strong>What is malware<br \/><\/strong>Scammers use malware &#8211; a harmful &amp; nasty software that installs itself on your device &#8211; to relocate funds from your account &amp; commit identity theft.<br \/><br \/><strong>How do malicious apps work?<br \/><\/strong>a. They are sent through chats, links, attachments, etc.<br \/>b. The app will ask for your permission to be the default SMS app.<br \/>c. If you tap &#8216;Allow&#8217;, it can steal your SMS, TAC or OTP and compromise your banking details.<br \/><strong><br \/>What do I do if I tapped &#8216;Allow&#8217;, and my eWallet details are compromised?<br \/><\/strong>a. Uninstall suspected malicious app.b. Change your eWallet and financial passwords.<br \/><br \/><strong>What will happen if you install the fake app<br \/><\/strong>a. The fake app will display a fake payment page for you to proceed with the payment.<br \/>b. This fake payment page in the malicious app is designed to steal your credentials.\n          <strong>What you need to know about mule accounts?<br \/><\/strong>a. A mule account is an account used to receive and transfer funds obtained illegally.<br \/>b. A scammer may contact you and persuade you to rent out your eWallet to them (to conduct illegal activities) in exchange for a reward.<br \/>c. A mule account can be charged under Malaysian laws, including blacklisting the account holder.<strong><br \/><br \/><br \/>How to prevent a Mule account scam?<br \/><\/strong>a. Never accept job offers, rewards, or any offers that may seem too good to be true in exchange for your eWallet account.<br \/>b. Do not help anyone to receive or transfer funds from\/to third parties.<br \/>c. You could be violating the law if illegal activities or transactions are found in your eWallet account and legal action may be taken against you.\n          <strong>How does phishing link work?<\/strong>\n          <tng-stepper data-theme=\"light\" data-post-type=\"tngd-json\" data-wp-slug=\"phishing-link\"><\/tng-stepper>\n          <strong>What is phishing call and how does it work?<br \/><\/strong>Scammers will call you and impersonate themselves as employees of any companies. They will &#8216;verify&#8217; you with your personal details such as your IC number, vehicle number, etc. These scammers will then ask for your login credentials such as your OTP SMS.\n        <tng-stepper data-theme=\"light\" data-post-type=\"tngd-json\" data-wp-slug=\"phishing-calls\"><\/tng-stepper>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Regulated by Bank Negara Malaysia (e-Money Issuer &#038; Merchant Acquirer) Securities Commission (Registered Market Operator) Backed by strong shareholders Your investments are managed by Secured by regulations, backed by industry leaders Regulated by Bank Negara Malaysia (BNM) and the Securities Commission (SC), we uphold the highest security standards beyond our industry. \u200b Backed by leading&hellip;<\/p>","protected":false},"author":1,"featured_media":109098,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-no-header-footer.php","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"footnotes":""},"class_list":["post-103991","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/pages\/103991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/comments?post=103991"}],"version-history":[{"count":11,"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/pages\/103991\/revisions"}],"predecessor-version":[{"id":121241,"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/pages\/103991\/revisions\/121241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/media\/109098"}],"wp:attachment":[{"href":"https:\/\/www.tngdigital.com.my\/ms\/wp-json\/wp\/v2\/media?parent=103991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}