General FAQ for MotoInsure Year End Cashback Campaign 2025 (“Campaign”)

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  1. What is this Campaign about?

    Users who enter the promo code “YEAR25” during their purchase of a motorcycle insurance policy / takaful certificate via MotoInsure during the Campaign Period shall be entitled to cashback based on the selected insurance/takaful coverage type as follows:

    Coverage Type

    Cashback

    New Users

    Existing Users^

    Third-Party

    RM5

    RM5 + Additional 2% of GWP*

    Comprehensive

    RM10

    RM10 + Additional 2% of GWP*


    * GWP = Gross Written Premium / Gross Written Contribution
    ^ Existing Users = Users who have previously renewed their motorcycle insurance/takaful with MotoInsure

    Total Cashback Cap: RM20,000 (first come, first served basis)

    Examples:

    User

    Coverage Type

    GWP

    Cashback Amount

    New

    Third-Party

    RM80

    RM5.00

    Existing

    Third-Party

    RM80

    RM5 + (2% x RM80)

    = RM6.60
  2. What is the duration of this Campaign? 
    The duration of this campaign is from 1st November 2025 to 31st December 2025, both dates inclusive (“Campaign Period”).  
  3. Who is eligible for this Campaign?
    The Campaign is open to TNG eWallet users (“User”) who key in the promo code “YEAR25” during their purchase of a motorcycle insurance policy / takaful certificate via MotoInsure on TNG eWallet’s application.
  4. Am I eligible for the Cashback if I forgot to key in the promo code?
    No, you must key in the promo code during checkout of the transaction to enjoy the Cashback.
  5. Where should I key in the promo code? 
    You can key in the promo code: “YEAR25” in the “Promo Code” box at the “Summary” page. 
  6. Is there any minimum spending required to be eligible for this Campaign?
    No, there is no minimum spending required for this campaign. 
  7. Is there a limit for this campaign?
    Cashback will cease when the Campaign Period ends or when the total cashback budget of RM20,000 is exhausted, whichever comes first. 
  8. Can I purchase multiple insurance policies / takaful certificate to be entitled for the Cashback in this Campaign?
    Yes, you may purchase or renew multiple insurance policies/takaful certificates via MotoInsure, and each will still qualify for cashback (subject to the Campaign Terms & Conditions).Please note that the Cashback will only be credited to the TNG eWallet account used to make the payment.
  9. Can I help my family members / friends renew their motorcycle insurance / takaful?
    Yes, you can. However, the Cashback shall be credited to the TNG eWallet account used to make the payment upon successful insurance/takaful renewal if the budget for cashback remains.
  10. When will I get the Cashback?
    Cashback will be credited to your TNG eWallet account within 10 working days after policy / certificate issuance.
  11. Who can I check with if I haven’t received my policy / certificate or Cashback?   

    You may reach us at InsuranceHelpdesk@tngdigital.com.my 

    Please note:
    – Policy / certificate issuance may take up to 3 days due to potential maintenance.
    – Cashback will be credited within 10 working days.