Visa Singapore Welcome Reload Campaign

Frequently Asked Questions

  1. What does this Campaign offer?
    This campaign rewards users with RM20 cashback when they reload their TNG eWallet using a Visa credit or debit card issued in Singapore with a minimum RM400 in a single transaction.
  2. When is the campaign period?
    The campaign runs from 8 March 2026 until 7 July 2026, both dates inclusive.
  3. Who is eligible to participate in this campaign?
    You are eligible if you:
    a) Have an active TNG eWallet account
    b) Reload using a Visa Credit or Debit card issued in Singapore;
    c) Reload via manual reload, auto-reload, or quick payment
    d) Reload a minimum of RM400 in a single transaction.
  4. What reward can I receive from this campaign?
    Each user is entitled to receive only RM20 cashback once during the entire campaign period.
  5. Is there a limit for cashback?
    Yes. Cashback is limited to the first 625 eligible users per week on a first-come, first-served basis.
  6. How will the cashback be credited?
    Cashback will be credited directly to the eligible user’s TNG eWallet with 5 working days (T+5) from the cashback fulfillment date.
  7. Why didn’t I receive the cashback?
    • You may not receive the cashback if:
    • Your Visa card is issued in Malaysia or other foreign countries;
    • Your reload was less than RM400 in a single transaction;
    • You have already eligible for the cashback once;
    • The weekly cashback limit (625 users) was already reached; or
    • Your account is inactive, terminated, or flagged for suspicious activity.
  8. Will I be notified if I missed out on the cashback?
    No, there will be no notification if the weekly or monthly cashback allocation has been fully claimed.
  9. Where can I get more information?
    For more information, please visit:
    👉 https://www.touchngo.com.my