TNG eWallet Gift

Frequently Asked Questions

Frequent Asked Questions

Sending Gift

  1. What is TNG eWallet Gift?
    TNG eWallet Gift is a fun and easy way to send digital surprises to other TNG eWallet users. Whether it’s for a special occasion or just because, you can personalise your gift with a selection of pre-set occasions and messages. Choose between eWallet credit, branded or e-MAS vouchers for cashback and more – the perfect way to brighten someone’s day.

  2. How do I send TNG eWallet Gift?

Sending a Gift is super simple! Just follow these steps:

a. Tap “Transfer” on your TNG eWallet home screen, then select “Gift”.

b. Choose the type of Gift, set the value, select an occasion and greeting, and enter the recipient’s mobile phone number or select from your contact list.

c. Complete the payment, and your surprise will be on its way to your recipient.

  1. When purchasing TNG eWallet Gift, will the payment be deducted from my eWallet or GO+ balance?
    Rest assured, we’ll always deduct from your eWallet balance first. If there aren’t enough funds, we’ll then draw from your GO+ balance to complete the purchase. Should both balances be insufficient, you’ll need to reload your eWallet to proceed with the payment.

  2. Can I cancel or get a refund for TNG eWallet Gift after sending it?
    Once a Gift is sent, it can’t be cancelled or refunded. However, if the selected Gift is out of stock, we’ll happily issue a refund for you.

  3. What happens if I send a TNG eWallet Gift to the wrong recipient?
    If a Gift is sent to the wrong recipient, we’re unable to issue a refund, and you’ll need to repurchase the Gift. We recommend double-checking the details before sending to make sure it goes to the right person.

  4. Am I able to track my TNG eWallet Gift sending history?
    Yes, you can track your Gift-sending history, including the status of each transaction (whether successful or failed), for up to 90 days.

Here’s how:
a. Go to “Transactions” under “Cash Flow” in GOfinance.
b. From the “Gift” tab on the Transfer page, select “My gifts,” then “See all” and navigate to the “Sent” tab.

Receiving Gift

  1. Where can I find my TNG eWallet Gift? 
    You can easily check your received Gift in a few ways:
    a. Go to “My Rewards” under GOrewards, where your voucher will be marked with a small gift icon for easy identification.
    b. View your history in “Transactions” under “Cash Flow” in GOfinance.
    c. From the “Gift” tab on the Transfer page, select “My gifts,” then “See all” and navigate to the “Received” tab.

  2. What are the terms and conditions for TNG eWallet Gift?
    Each TNG eWallet Gift comes with its own specific restrictions and mechanics. Common terms may include the expiry date, voucher type (e.g. cashback or eWallet credit), and participating merchants. You can view the exact terms for each Gift directly from the voucher itself.

To view your Gift voucher, simply:

a. Go to “My Rewards” section under GOrewards

b. Access it from the “Gift” tab on the Transfer page.

  1. Are TNG eWallet Gift transferable or exchangeable for cash or GOrewards points?
    TNG eWallet Gift are meant for your use only and cannot be transferred to another TNG eWallet user. They also cannot be exchanged for cash or GOrewards points.

  1. How long are TNG eWallet Gift valid for?
    You can check the validity period directly on the Gift voucher. Please note that any unused or unredeemed Gift will expire after the validity period and cannot be extended, renewed, returned, or refunded.

  2. What if I have a problem with sending or redeeming TNG eWallet Gift?
    If you encounter any issues with sending or redeeming TNG eWallet Gift, our friendly customer support team is here to help. Just reach out to TNG Digital customer support at 03-5022 3888, Mondays to Sundays 7am to 10pm, and we’ll assist you with any gift-related concerns.

  3. Are there any fees for sending or receiving TNG eWallet Gift?
    No fees at all—send and receive TNG eWallet Gift as often as you like.