TNG eWallet Cross Border New User Voucher

1. What is this voucher about?

This is a discount voucher for TNG eWallet users making overseas Scan & Pay transactions at participating merchants abroad. It provides instant savings when you pay overseas using TNG eWallet. Please refer to the voucher description for the specific discount amount, minimum spend, participating QR networks, and promotion period.

 

2. Who is eligible for this voucher?

The voucher is available to NEW users only, defined as users making their first-ever overseas Scan & Pay transaction using TNG eWallet. A valid TNG eWallet account registered is required.

 

3. Where can I use this voucher?

The voucher is valid at overseas merchants displaying the QR logos listed in the voucher description, currently Alipay+, PromptPay, QRIS, NETS, and KHQR. Each partner network’s coverage and merchant availability apply.

 

4. What can I pay for with this voucher?

The voucher can be applied to eligible in-store Scan & Pay transactions at participating overseas merchants as stated in the voucher description, subject to each merchant’s product and service availability.

 

5. Do I need to enter a promo code?

No. The discount is applied automatically at checkout when the minimum spend requirement is met and payment is made using TNG eWallet Scan & Pay overseas. No promo code is required.

 

6. How much discount will I get?

The discount amount and minimum spend are as stated in the voucher description. Please review the voucher details before making your payment.

 

7. When will I receive the discount?

The discount will be reflected in your TNG eWallet account after a successful eligible transaction, according to the crediting timeline stated in the voucher description.

 

8. Can I use the voucher more than once?

No. The voucher is valid for one-time use per TNG eWallet user throughout the promotion period, regardless of how many QR networks or countries are covered.

 

9. Can I use the voucher across different QR networks or countries?

The voucher entitles you to a one-time discount across all participating QR networks combined. Once redeemed on one transaction, it cannot be used again on another.

 

10. Can I combine this voucher with other promotions?

No. The voucher cannot be combined with other discount vouchers, promotions, or cashback offers unless explicitly stated. It is non-stackable, non-transferable, and non-refundable.

 

11. What happens if my transaction is cancelled or refunded?

If a transaction is cancelled, reversed, or refunded for any reason, the discount earned may be forfeited, reversed, or deducted from the refund amount. Any refund will be calculated based on the amount paid after discount, not the original transaction amount.

 

12. How long is the voucher valid?

The voucher is valid for the duration stated in the voucher description from the date of issuance, on a first-come, first-served basis until fully redeemed or until the promotion period ends, whichever comes first.

 

13. Can I exchange the voucher for cash?

No. The voucher is non-transferable, non-refundable, and non-exchangeable for cash, products, or credit-in-kind.

 

14. What if I have used TNG eWallet overseas before?

The voucher is for new TNG eWallet cross-border Scan & Pay users only. If you have previously completed an overseas Scan & Pay transaction using TNG eWallet, you are not eligible for this voucher.

 

15. Will foreign exchange rates or extra charges apply?

Yes. All transactions are subject to the prevailing foreign exchange rate at the time of payment, as well as any service charges or taxes imposed by the merchant or local authorities.

 

16. Where can I find more information?

For further assistance, please contact TNG eWallet customer support in-app, or refer to the respective QR network partner’s help channel for merchant-related enquiries.