RM10 Cashback Awaits Reload with Mastercard Credit Card Today!

Frequently Asked Questions

Q1: What does this Campaign offer?
A1: This campaign rewards users with RM10 cashback when they reload their TNG eWallet using a Mastercard credit card issued in Malaysia with a minimum of RM300 in a single transaction.

Q2: When is the campaign period?
A2: The campaign runs from 1 September 2025 until 31 December 2025, both dates inclusive.

Q3: Who is eligible to participate in this campaign?
A3: You are eligible if you:

• Have an active TNG eWallet account.

• Reload using a Mastercard credit card issued in Malaysia.

• Reload via manual reload, auto-reload, or quick payment.

• Reload a minimum of RM300 in a single transaction.

Q4: What reward can I receive from this campaign?
A4: Each user is entitled to receive only one RM10 cashback once during the entire campaign period.

Q5: Is there a limit for cashback?
A5: Yes. Cashback is limited to the first 1,250 eligible users per week on a first-come, first-served basis.

Q6: How will the cashback be credited?
A6: Cashback will be credited directly to the eligible user’s TNG eWallet within 5 working days (T+5) from the cashback fulfillment date.

Q7: Why didn’t I receive the cashback?
A7: You may not receive the cashback if:

• Your Mastercard was issued outside of Malaysia (e.g., Singapore or other countries).

• Your reload was less than RM300 in a single transaction.

• You have already redeemed the cashback once during the campaign.

• The weekly cashback limit (1,250 users) was already reached.

• Your account is inactive, terminated, or flagged for suspicious activity.

Q8: Will I receive a notification about the cashback allocation balance?
A8: No. Notifications will not be sent after the weekly cashback allocation has been fully claimed.

Q9: Where can I get more information?
A9: For more information, please visit: https://www.touchngo.com.my