Merdeka Mystery Fiesta

Frequently Asked Questions

About the Campaign

  1. What is the ‘Merdeka Mystery Fiesta’ Campaign?

The ‘Merdeka Mystery Fiesta’ is a Touch ‘n Go eWallet campaign running from 25 August 2026 to 31 August 2026 (Merdeka week). Each day, a new mystery cashback voucher is revealed featuring a different cross-border e-commerce merchant. Claim the daily voucher, use it to shop at the featured merchant, and come back the next day to discover the next surprise.

  1. When is the campaign period?

The Campaign runs from 25 August 2026 to 31 August 2026, both dates inclusive — a total of seven (7) days.

  1. How does the Campaign work?

Three simple steps:

  1. Reveal — Visit the Merdeka Mystery Fiesta campaign page each day to see which merchant and voucher has been revealed.
  2. Claim — Tap to claim the daily mystery voucher (first-come, first-served while stocks last).
  3. Shop — Use the voucher to pay at the featured merchant via TNG eWallet. Meet the minimum spend to enjoy your cashback or discount.

Come back the next day for a new mystery merchant and voucher!

Eligibility

  1. Who is eligible to join this Campaign?

The Campaign is open to Participants who meet all of the following:

  • Registered TNG eWallet user;
  • TNG eWallet account linked to a valid Malaysian mobile number;
  • Malaysian citizen aged 18 years and above;
  • TNG eWallet account is in good standing.

All users, including employees of TNGD and the TNG Digital Group, are eligible to participate.

The Daily Mystery Voucher

  1. How do I access the Merdeka Mystery Fiesta Campaign Page?

Simply open your TNG eWallet app and tap on the ‘Merdeka Mystery Fiesta’ campaign tile on the homepage, or access the Campaign Page through in-app promotional banners during the Campaign Period.

  1. How many vouchers can I claim per day?

You may claim a maximum of one (1) mystery voucher per day. Since the Campaign runs for seven (7) days, you may claim up to seven (7) vouchers in total over the full Campaign Period — one per day.

  1. What are the daily vouchers available?

That’s the mystery! Each day features a different e-commerce merchant and a unique voucher (cashback or discount). The featured merchant, voucher value, minimum spend, and quantity will only be revealed on the Campaign Page on the designated day itself. Visit the page daily to find out!

Each day’s voucher is only claimable on the designated day and subject to the daily quantity limit.

  1. What happens if I miss a day? Can I still claim the voucher from a previous day?

No. Each day’s mystery voucher is only available on its designated day. If you miss a day, that voucher cannot be claimed on subsequent days. However, you can still claim vouchers on the remaining days of the Campaign.

  1. What if the voucher runs out before I can claim it?

Vouchers are allocated on a first-come, first-served basis. Once the daily allocation is fully claimed, no further vouchers will be available for that day. We encourage you to visit the Campaign Page early each day.

  1. When does the daily voucher become available?

Each day’s mystery voucher will be revealed and available for claim from 00:00 (Malaysian Standard Time) on the designated day.

Using Your Voucher

  1. How do I use the voucher after claiming it?

After claiming a voucher, it will be saved under “My Rewards” in your TNG eWallet. To use it:

  1. Shop at the featured merchant for that day;
  2. At checkout, select TNG eWallet as your payment method;
  3. Ensure your order meets the minimum spend requirement stated for that day’s voucher;
  4. The cashback or discount will be applied automatically upon successful payment.
  5. What is the minimum spend? Do I need to hit it in one transaction?

Yes. You must meet the stated minimum spend in a single transaction. You cannot combine multiple smaller transactions to meet the minimum spend.

For example, if the voucher states “Min. Spend RM60”, your single order must be RM60 or above to qualify.

  1. When will I receive my cashback?

For cashback vouchers, the cashback amount will be credited directly to your TNG eWallet account upon successful completion of the qualifying transaction at the featured merchant.

For discount vouchers (percentage off, subject to a cap), the discount is applied at the point of payment.

  1. Can I use the voucher at a merchant different from the one stated?

No. Each day’s voucher is exclusively valid at the featured merchant for that day only. It cannot be used at other merchants.

  1. How long is the voucher valid for after I claim it?

Each voucher has its own validity period. Please refer to the voucher details under “My Rewards” in your TNG eWallet for the exact expiry date. Expired vouchers will not be replaced or extended.

  1. Can I exchange or transfer my voucher?

No. Vouchers are non-exchangeable, non-transferable and cannot be converted to cash, unless otherwise stated.

  1. What if I cancel or refund my transaction after using the voucher?

If a transaction is cancelled, reversed, or refunded, the associated cashback or discount may be voided or reversed by TNGD.

  1. My voucher didn’t work or cashback wasn’t received. What should I do?

If your cashback or discount is not reflected after three (3) working days, please:

  • Check that your transaction met the minimum spend requirement stated for the voucher;
  • Ensure you paid via TNG eWallet at the correct featured merchant;
  • If still unresolved, contact Customer Service via the Help Centre in your TNG eWallet app. Attach your transaction receipt for faster assistance.

Others

  1. Where can I read the full campaign Terms & Conditions?

You can find the full campaign Terms & Conditions at the link provided on the Campaign Page or via TNG eWallet’s official channels.

  1. Who can I contact if I have problems or other questions about the Campaign?

If you have any concerns or questions regarding the Campaign, please contact Customer Service via the Help Centre in your TNG eWallet app.