Food & Deals Shake & Win – Frequently Asked Questions (FAQ)

Frequently Asked Questions

  1. What is “Food & Deals”?
    “Food & Deals” is a feature within the Touch ‘n Go eWallet app that lets you discover exclusive food and beverage deals and purchase discounted vouchers from participating merchants.
  2. What is the “Food & Deals” 20% Cashback Campaign?
    The Campaign rewards eligible users with 20% cashback (capped at RM10) when they successfully purchase their first-ever “Food & Deals” voucher during the Campaign Period.
  3. When is the Campaign Period?
    The Campaign runs from 24 July 2026 to 31 July 2026 (both dates inclusive), or until the campaign allocation has been fully utilised, whichever comes first.
  4. Who is eligible for this Campaign?
    This Campaign is open to registered Touch ‘n Go eWallet users who have never purchased a “Food & Deals” voucher before.
  5. How do I participate?
    Open the Touch ‘n Go eWallet app, go to “Food & Deals”, purchase any eligible “Food & Deals” voucher with a minimum purchase of RM1 during the Campaign Period. Eligible users will automatically receive 20% cashback, capped at RM10. No promo code or registration is required.
  6. Is there a minimum purchase amount?
    Yes. A minimum purchase of RM1 in a single “Food & Deals” voucher transaction is required to qualify for the cashback.
  7. How much cashback can I receive?
    Eligible users will receive 20% cashback, capped at RM10, based on the final voucher purchase amount.
    Examples:
    RM1 purchase → RM0.20 cashback
    RM10 purchase → RM2 cashback
    RM30 purchase → RM6 cashback
    RM50 purchase → RM10 cashback
    RM80 purchase → RM10 cashback (maximum cap)
  8. How many times can I enjoy this promotion?
    Each eligible user is entitled to receive the cashback once only throughout the Campaign Period.
  9. When will I receive my cashback?
    Cashback will be credited directly into your Touch ‘n Go eWallet after a successful eligible voucher purchase.
  10. Which vouchers are eligible?
    All “Food & Deals” vouchers above or equal to RM1 purchased through the “Food & Deals” section of the Touch ‘n Go eWallet app during the Campaign Period are eligible, subject to the Campaign Terms & Conditions.
  11. What if I purchased a “Food & Deals” voucher before?
    You will not be eligible for this Campaign if you have previously purchased any “Food & Deals” voucher before the Campaign starts.
  12. Will cancelled, refunded or failed transactions qualify?
    No. Cancelled, refunded, failed, reversed or unsuccessful transactions are not eligible for cashback.
  13. Can I transfer or exchange my cashback?
    No. Cashback earned under this Campaign is non-transferable, non-exchangeable and cannot be converted into cash or any other form of compensation.
  14. Is there a limit to the cashback rewards?
    Yes. Cashback is subject to a limited campaign allocation, and the Campaign may end once the allocated cashback budget has been fully utilised.
  15. Where can I find “Food & Deals”?
    Open the Touch ‘n Go eWallet app and tap “Food & Deals” from the homepage or search for “Food & Deals” using the app’s search function.
  16. Who can I contact if I need assistance?
    If you require assistance or have enquiries regarding this Campaign, please contact Touch ‘n Go eWallet Customer Care through the Help Centre in the Touch ‘n Go eWallet app.

Soalan Lazim (FAQ) – Kempen “Food & Deals” 20% Pulangan Tunai

  1. Apakah itu “Food & Deals”?
    “Food & Deals” ialah satu ciri dalam aplikasi Touch ‘n Go eWallet yang membolehkan anda menemui tawaran makanan dan minuman eksklusif serta membeli baucar diskaun daripada peniaga yang mengambil bahagian.
  2. Apakah Kempen “Food & Deals” 20% Pulangan Tunai?
    Kempen ini memberi ganjaran kepada pengguna yang layak dengan 20% pulangan tunai (dihadkan sehingga RM10) apabila mereka berjaya membuat pembelian baucar “Food & Deals” pertama mereka sepanjang Tempoh Kempen.
  3. Bilakah Tempoh Kempen berlangsung?
    Kempen ini berlangsung dari 24 Julai 2026 hingga 31 Julai 2026 (kedua-dua tarikh termasuk), atau sehingga peruntukan kempen habis digunakan, yang mana terdahulu.
  4. Siapakah yang layak menyertai Kempen ini?
    Kempen ini terbuka kepada semua pengguna Touch ‘n Go eWallet yang berdaftar dan tidak pernah membuat pembelian baucar “Food & Deals” sebelum ini.
  5. Bagaimanakah saya boleh menyertai Kempen ini?
    Buka aplikasi Touch ‘n Go eWallet, pergi ke “Food & Deals”, kemudian beli mana-mana baucar “Food & Deals” yang layak dengan pembelian minimum RM1 sepanjang Tempoh Kempen. Pengguna yang layak akan menerima 20% pulangan tunai, dihadkan sehingga RM10, secara automatik selepas pembelian berjaya.
    Tiada kod promosi atau pendaftaran diperlukan.
  6. Adakah terdapat jumlah pembelian minimum?
    Ya. Pembelian minimum sebanyak RM1 dalam satu transaksi baucar “Food & Deals” diperlukan untuk melayakkan anda menerima pulangan tunai.
  7. Berapakah jumlah pulangan tunai yang boleh saya terima?
    Pengguna yang layak akan menerima 20% pulangan tunai, dihadkan sehingga RM10, berdasarkan jumlah akhir pembelian baucar.
    Contoh:
    Pembelian RM1 → Pulangan tunai RM0.20
    Pembelian RM10 → Pulangan tunai RM2
    Pembelian RM30 → Pulangan tunai RM6
    Pembelian RM50 → Pulangan tunai RM10
    Pembelian RM80 → Pulangan tunai RM10 (had maksimum)
  8. Berapa kali saya boleh menikmati promosi ini?
    Setiap pengguna yang layak hanya boleh menerima pulangan tunai sekali sahaja sepanjang Tempoh Kempen.
  9. Bilakah saya akan menerima pulangan tunai saya?
    Pulangan tunai akan dikreditkan terus ke dalam Touch ‘n Go eWallet anda selepas pembelian baucar yang layak berjaya dilakukan.
  10. Baucar manakah yang layak?
    Semua baucar “Food & Deals” bernilai RM1 dan ke atas yang dibeli melalui bahagian “Food & Deals” dalam aplikasi Touch ‘n Go eWallet sepanjang Tempoh Kempen adalah layak, tertakluk kepada Terma dan Syarat Kempen.
  11. Bagaimana jika saya pernah membeli baucar “Food & Deals” sebelum ini?
    Anda tidak layak menyertai Kempen ini sekiranya anda pernah membuat pembelian mana-mana baucar “Food & Deals” sebelum bermulanya Kempen.
  12. Adakah transaksi yang dibatalkan, dipulangkan atau gagal layak menerima pulangan tunai?
    Tidak. Transaksi yang dibatalkan, dipulangkan, gagal, diterbalikkan atau tidak berjaya tidak layak menerima pulangan tunai.
  13. Bolehkah saya memindahkan atau menukar pulangan tunai saya?
    Tidak. Pulangan tunai yang diterima di bawah Kempen ini tidak boleh dipindah milik, ditukar atau ditebus dalam bentuk wang tunai atau apa-apa bentuk pampasan lain.
  14. Adakah terdapat had untuk ganjaran pulangan tunai?
    Ya. Pulangan tunai adalah tertakluk kepada peruntukan kempen yang terhad. Kempen ini boleh ditamatkan lebih awal sekiranya peruntukan pulangan tunai telah habis digunakan.
  15. Di manakah saya boleh mendapatkan “Food & Deals”?
    Buka aplikasi Touch ‘n Go eWallet dan ketik “Food & Deals” di halaman utama atau cari “Food & Deals” menggunakan fungsi carian dalam aplikasi.
  16. Siapakah yang boleh saya hubungi jika saya memerlukan bantuan?
    Sekiranya anda memerlukan bantuan atau mempunyai sebarang pertanyaan mengenai Kempen ini, sila hubungi Khidmat Pelanggan Touch ‘n Go eWallet melalui Help Centre di dalam aplikasi Touch ‘n Go eWallet.