Enjoy RM20 cashback & more vouchers in Macao!

Frequently Asked Questions

Q: How long is my voucher valid for?
Your voucher is valid for 2 calendar days, counted from the day you claim it. Day 1 is the day of claim, and Day 2 is the following calendar day. The voucher will expire at 23:59:59 on Day 2, regardless of the time you claimed it.
Q: If I claim my voucher at 12:00 PM on 1 September, when will it expire?
Your voucher will remain valid until 2 September, 23:59:59. The validity is based on calendar days, not a 48-hour window from the time of claim.
Q: If I claim my voucher late at night (e.g. 11:59 PM), do I still get the full 2 days?
The validity is fixed by calendar day, not by time of claim. So if you claim at 11:59 PM on 1 September, it will still expire at 23:59:59 on 2 September. We recommend claiming your voucher earlier in the day to make the most of the validity period.

About the Campaign

Q1. What is this campaign about?

TNG Digital, in partnership with the Macao Government Tourism Office, is running a cashback campaign for TNG eWallet users travelling to Macao. Eligible users can enjoy up to RM20 in cashback vouchers when they make QR payments in Macao using the TNG eWallet Overseas QR Payment service.

Q2. When is the campaign period?

The campaign runs from 1 September 2026 to 30 November 2026 (both dates inclusive). The last claim date is 30 November 2026, and any voucher claimed on that day may still be used within 2 days from the claim date.

Q3. Where can I use the cashback vouchers?

At any merchant in Macao that supports the TNG eWallet Overseas QR Payment service.

Vouchers & How to Get Them

Q4. What cashback can I get?

Each eligible user can enjoy up to RM20 in total cashback vouchers:

  1. RM5 cashback voucher— issued upon arrival in Macao during the campaign period.
  2. RM15 cashback voucher— issued after you use the RM5 voucher, or after making any spend in Macao using the TNG eWallet Overseas QR Payment service.

Q5. How do I claim the RM5 cashback voucher?

Once you arrive in Macao during the campaign period, you will receive a push notification in the TNG eWallet app prompting you to claim the RM5 voucher.

Q6. How do I claim the RM15 cashback voucher?

After you either (a) use the RM5 cashback voucher, or (b) make any spend in Macao using the TNG eWallet Overseas QR Payment service, you will receive a push notification to claim the RM15 voucher for your next purchase.

Q7. What is the minimum spend to use each voucher?

  • RM5 voucher— minimum spend of RM50 in a single transaction in Macao.
  • RM15 voucher— minimum spend of RM100 in a single transaction in Macao.

Q8. How long is each voucher valid after I claim it?

Each voucher is valid for 2 days from the date of claiming. If you do not use it within the validity period, the voucher will expire.

Redemption Rules

Q9. How many times can I use each voucher?

Each voucher is redeemable twice per month throughout the campaign period.

Q10. Is there a limit on how many users can claim the vouchers?

Yes. Voucher issuance and redemption are limited to the first 2,500 users per voucher on a first-come-first-served basis, calculated on a calendar month basis.

Q11. Can I split my transaction into smaller amounts to meet the minimum spend?

No. Combined transactions and split transactions are not allowed. You must meet the minimum spend in a single transaction.

Q12. Can I use the cashback voucher together with other ongoing promotions or discounts?

No. This campaign is not valid in combination with other ongoing promotions, discounts, or vouchers.

 

Refunds, Cancellations & Other Rules

Q13. What happens if I cancel or refund a qualifying transaction?

If a qualifying transaction used to claim or redeem a cashback voucher is subsequently cancelled, reversed, or refunded (in whole or in part) for any reason, your entitlement to the corresponding voucher will be forfeited. TNG Digital reserves the right to reclaim, deduct, or offset the value of the voucher already granted.

Q14. Can the campaign be changed or ended early?

Yes. TNG Digital and the Macao Government Tourism Office reserve the right to terminate, withdraw, or extend the campaign at any time. Any voucher validly claimed before such termination will remain redeemable within its stated validity period, unless required otherwise by law or regulatory directive.

Q15. Can the Terms & Conditions change during the campaign?

Yes. The organisers reserve the right to change the T&C or cancel any promotions at any time with prior notice.

Q16. What if I breach the TNG eWallet Terms & Conditions?

TNG Digital is entitled to withhold any benefit under the campaign if a user is found to have breached the TNG Digital User Terms & Conditions.