[CashLoan] Frequently Asked Questions

Below are their loan offerings and features:

*Subject to Alliance and CIMB Bank’s approving criteria

·  Be a Malaysian citizen

·  Be aged between 21 and 58, subject to the maximum financing tenure

·  Meet the minimum income requirements as follows  :

If you’re a verified TNG eWallet user who meets our criteria but are still not eligible, it could be due to additional requirements from our partner banks; for example, their own approval requirements or mandatory regulatory requirements.

We invite you to take a moment to read through them to ensure you understand the details before applying for a personal loan through CashLoan.

• Step 1: Open the TNG eWallet app
• Step 2: Tap on the “GOfinance” icon at the bottom of your eWallet home screen
• Step 3: Scroll down and select “CashLoan”
• Step 4: Enter your loan amount, tenure, and monthly income, then tap “Calculate”

You will instantly receive your conditional line limit and loan offer based on the information provided.

Hyperlink: https://support.tngdigital.com.my/hc/en-my/sections/900001095086-Account-Verification-eKYC-

The loan/financing approval period may vary, as it depends on your loan/financing provider bank. You’ll receive a notification once approved, and you can also check your loan/financing status in the ‘My applications’ screen.

·       The validity of your income documents has expired

·       The documents submitted were unclear or incorrect

·       The loan offering bank has a different income document requirement

Other factors to ensure you receive a suitable loan offer amount

Yes, you can update your declared income, loan amount, or tenure at any time before submission. Just tap on the back button on the top left, update the required fields, then tap on “Calculate Now” to continue.

·       Alliance Bank CashFirst (URL link)

·       CIMB eZi Tunai (URL Link)

For the Alliance CashFirst Personal Loan, you need to submit the following documents via your eWallet:

For salaried employees:

·       A photo of the back of your NRIC

·       The latest 1-month payslip from a Malaysia-registered company

·       EPF statements from the last 2 years

For commission earners:

·       A photo of the back of your NRIC

·       The latest 2 years of Form BE

·       E-ledger

·       The latest 1-year Tax Acknowledgement Receipt

·       The latest 1-month payslip from a company registered in Malaysia

For self-employed individuals:

·       A photo of the back of your NRIC

·       A valid business registration document (SSM certificate)

·       The latest 2 years of Form B

·       E-ledger

The latest 1-year Tax payment receipt (if applicable)

For CIMB e-Zi Tunai loan, you need to submit the following documents via your eWallet:

For salaried employees:

·       The latest 3 months’ payslips from a company registered in Malaysia

·       The full EPF statement document, showing 3 months of contributions

For government employees:

·       The latest 3 months’ payslips

·       Form BE e-filling acknowledgement receipt

·       Tax payment receipt (if applicable)

For self-employed individuals:

·       A valid business registration document (SSM certificate)

·       Form B e-filing acknowledgement receipt

·       Tax payment receipt (if applicable)

·       Alliance Bank CashFirst (URL link)

·       CIMB eZi Tunai (URL Link)

The interest rate depends on your financial profile, like your credit record, repayment habits, and loan duration (Risk-based pricing). It starts from 4.99% to 16.68% per annum (flat rate).

The Effective Interest/Profit Rate (The actual cost) over 5 years is approximately 9.14% to 27.05% per annum.

The Bank may adjust the Interest/Profit Rate quoted with prior notice to you.

Interest rate comparison example

If you take a RM20,000 loan for 5 years at 12.68% per year with CashLoan (Alliance CashFirst Personal Loan), the total interest and charges would differ compared to other loan options like “A Credit” Personal Financing.

* The calculation is for simulation purposes only. Please refer to final approved loan details during the loan acceptance stage.

The interest rate depends on your financial profile, like your credit record, repayment habits, and loan duration (Risk-based pricing). It ranges from 6.88% to 24% per year (flat rate).

Example 1: Customers with strong credit records, good repayment habits may receive a lower interest rate.

Example 2: Returning customers with good credit and repayment history may enjoy better rates.

CashLoan’s underlying product, CIMB e-Zi Tunai is a flexible product that lets you borrow based on your needs, including small loan amounts or for shorter loan periods (tenures). This makes e-Zi Tunai more affordable with lower total interest payable compared to similar options.

Interest rate comparison example

For a RM1,000 loan over 3 weeks at 24% per year, the total charges would differ from “X Credit” Personal Financing.

* The calculation is for simulation purposes only. Please refer to final approved loan details during the loan acceptance stage.

By offering shorter tenures and no additional fees, CashLoan provides a cost-effective and flexible borrowing solution.

• Alliance Bank: Any first-party bank account listed in the app only
• CIMB Bank: TNG eWallet (for loans up to RM15,000) or any first-party bank account listed in the app

If you don’t have a preferred bank account listed, you can select TNG eWallet for the CIMB e-Zi Tunai loan. Once your loan amount has been disbursed, you can transfer it to your preferred bank account via DuitNow Transfer with no processing fee. Alternatively, you’ll need to open an account with the bank listed during your application to receive the disbursed funds.

*All fees and stamp duty are subject to changes from time to time based on the bank’s terms and conditions.

a)     Alliance’s website

b)     CIMB’s website

1. Review the loan details and accept the Terms & Conditions on the offer screen.
2. Enter your 6-digit TNG eWallet PIN.

Make sure notifications are enabled on your device. The bank will also send you an SMS when your loan is approved.

The loan/financing approval period may vary, as it depends on your loan/financing provider bank. You’ll receive a notification once approved, and you can also check your loan/financing status in the ‘My applications’ screen.

Before accepting a personal loan, it’s important to carefully evaluate the following:

1. Interest Rates & Fees: Ensure the interest rate and any associated fees are affordable and clearly understood.
2. Repayment Terms: Consider the loan’s repayment schedule and whether it fits your monthly budget.
3. Total Loan Cost: Calculate the total cost of the loan, including principal, interest, and any fees, to understand the full financial commitment.
4. Your Financial Situation: Assess your ability to repay the loan without compromising essential living expenses or savings.
5. Loan Purpose: Ensure the loan is being used for a necessary or productive purpose that will improve your financial situation.

Making an informed decision will help you manage your loan responsibly.

a)     Alliance Bank (URL Link)

b)     CIMB Bank (URL Link)

Please give Alliance Bank a call at +603 5516 9988.

For disbursement to your eWallet:

If the disbursement amount exceeds your eWallet limit, transfer your existing balance to your preferred bank account via DuitNow.

For disbursement to your preferred bank account:

Please contact the CIMB Call Centre at +603 6204 7788 for assistance.

1. Click “Accept Offer” to open up the acceptance info screen.
2. On that screen, just tap the X button at the top right corner.
3. A drawer will pop up—select “I want to decline the offer now” and hit Submit.

·       Alliance Bank: Call +603 5516 9988. Payments made before the bank’s confirmation will not be reflected via CashLoan on TNG eWallet.

CIMB Bank: Call +603 6204 7788. Payments will only be reflected on CashLoan via TNG eWallet on the next business day. Partial repayments will be treated as advance payments.

CIMB Bank (URL Link)

Alliance Bank (URL Link)

Your payment will reflect in the ‘My applications’ screen on the next working day.

You can also view it in your TNG eWallet transaction history.

For more details, call CIMB Bank: +603-6204 7788

Your payment will only be reflected on your ‘My applications’ screen in the next billing cycle.

For confirmation, call Alliance Bank Call Center: +603-5516 9988

If you’ve paid more than your installment amount, the extra amount will be considered as advance payment and applied to your future installments.

To request a refund of the excess amount, contact your financing provider:

📞 Alliance Bank Call Center: +603-5516 9988

📞 CIMB Consumer Call Centre: +603-6204 7788

To settle early or in full, you are required to:

– Call your loan/financing provider bank to check the latest settlement amount and follow their settlement process

– Confirm payment status with the bank and ensure the bank has closed your loan account after payment

Any payment on top of your regular installment without informing the bank will be treated as an advance payment.

– Your loan account may remain active

– You could still be charged interest in the next billing cycle

📞 Alliance Bank Contact Centre: +603-5516 9988

📞 CIMB Consumer Call Centre: +603-6204 7788

📞 Alliance Bank Contact Centre: +603-5516 9988

📞 CIMB Consumer Call Centre: +603-6204 7788

To access it:

1. Tap on GOfinance at the bottom of your eWallet home screen
2. Select CashLoan to view your dashboard

In order to obtain your Cashloan account number, go to your CashLoan dashboard in your eWallet and tap on “Pay Now.” Your loan account number will be displayed there.

a)     TNG ewallet kindly contact TNGD (URL Link)

b)     Alliance Bank Loan Product (URL link)

c)      CIMB Bank Loan Product (URL Link)

If you’re experiencing issues:

–      with your eWallet’s 6-digit PIN,

–      submitting your CashLoan application, or

–      loan disbursement to TNG ewallet

you can reach out to us via our live chat from your eWallet (go to your Profile page and scroll down to “Chat with Us”) between 7am and 10pm daily, including public holidays, or by writing to us.

If you have questions regarding Alliance CashFirst Personal Loan offer :

–        issues with disbursement to your Alliance Bank account,

–        interest calculations, instalment amounts,

–        loan restructuring,

–        settlement matters including settlement letters, or

–        cashback inquiries

–

please email your queries to info@alliancefg.com.

Alternatively, you can call Alliance Call Center at +603 5516 9988, available from 8am to 10pm (Monday to Sunday). For further assistance, you can visit the Alliance Bank Contact Us page.

If you have questions about CIMB e-Zi Tunai loan offer :

–        issues with disbursement to your CIMB bank account,

–        interest calculations, instalment amounts,

–        loan restructuring, or

–        settlement matters including settlement letters,

please email your queries to contactus@cimb.com.

Alternatively, you can call CIMB Call Center at +603 6204 7788, which is available 24 hours every  day. For further assistance, visit the CIMB Contact Us page.