If I terminate my Touch ‘n Go eWallet and still have balance in it, how long does it take to refund? Balance will be refunded to your bank account by the following cases:

CategorySLARefund Mode
Account termination 14 days Refund into customer’s bank account
Adjustment - unsuccessful reload T + 2 working days Refund into customer’s eWallet account
Adjustment - unsuccessful purchase T + 2 working days Refund into customer’s eWallet account
Adjustment - overcharge of RFID* transactions Immediate upon receiving instruction from toll service providers Refund into customer’s eWallet account

*RFID is currently open to selected users for testing.


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