If I terminate my Touch ‘n Go eWallet and still have balance in it, how long does it take to refund? Balance will be refunded to your bank account by the following cases:
|Account termination||14 days||Refund into customer’s bank account|
|Adjustment - unsuccessful reload||T + 2 working days||Refund into customer’s eWallet account|
|Adjustment - unsuccessful purchase||T + 2 working days||Refund into customer’s eWallet account|
|Adjustment - overcharge of RFID* transactions||Immediate upon receiving instruction from toll service providers||Refund into customer’s eWallet account|
*RFID is currently open to selected users for testing.