Our Money-back Guarantee promises full compensation within 5 working days if your TNG eWallet is being charged with unauthorised purchases or reload. Our enhanced security features protect you from any risk of losing your eWallet balances through unauthorised transactions:

  • Artificial Intelligence & Machine Learning - Track and analyse data to detect and prevent unauthorised transactions
  • Human Intervention - Dedicated risk team for further monitoring and strengthening the backend security system

How To Claim Your Money Back


Verify your eWallet account and get protected from unauthorised transactions with the Money-back Guarantee.


Ensure you submit your claim within 60 days from the unauthorised transaction date to get full compensation.


Receive full compensation within 5 working days upon investigation and confirmation.

Read the full Terms & Conditions.

FAQ Money-back Guarantee

1. What is the Money-back Guarantee Policy?

Money-back Guarantee is a protection feature in the Touch ‘n Go eWallet, that in the unlikely event an unauthorised transaction is made on the user’s eWallet account, we will refund the disputed amount, provided that the requirements under the Terms & Conditions of the Money-back Guarantee is met.