Analyst, Fraud Operations

NEW

Kuala Lumpur, Malaysia

Permanent

Fraud investigations: Assist in investigating fraud cases, including chargebacks, customer complaints, and fraud reports, ensuring proper handling of Careline escalations.
Risk monitoring: Identify, analyse, and monitor potential fraud risks across the customer lifecycle of the e-wallet and related services.
Evidence preparation: Gather, organize, and submit supporting documents for chargeback, pre-arbitration, and dispute cases.
Data monitoring: Track fraud trends and regulatory requirements to support team effectiveness and compliance.
Stakeholder coordination: Liaise with internal teams and external partners (banks, merchants) to ensure timely resolution of fraud cases.
Customer communication: Provide clear updates to customer-facing teams on fraud outcomes and required actions.
Reporting support: Assist in preparing fraud trend reports and dashboards for management review.
Process testing: Participate in testing for new fraud-related features or system changes.
Cross-functional collaboration: Work with cross-functional teams to design and implement fraud control strategies based on data analysis.
Ad-hoc tasks: Carry out other tasks as assigned by the supervisor or team lead.