BackSpecialist, IT Operations
NEW
Kuala Lumpur, Malaysia
Permanent
Duties & Responsibilities
- Manage user desktops, notebooks, mobile devices, and workstation asset inventory.
- Manage new computer setup with DLP configuration and standard baseline image.
- Oversee and improve staff laptop auto-provisioning processes, including Windows Autopilot and macOS enrollment to streamline deployment.
- Administer and maintain Microsoft Active Directory users and group policies.
- Manage and automate user provisioning through Azure AD / Entra ID, ensuring accurate access control and lifecycle management.
- Implement and maintain Microsoft Intune for device enrollment, mobile device management (MDM), compliance enforcement, and endpoint protection.
- Manage user access reviews, ensuring timely reporting and compliance.
- Develop, document, and implement IT support processes and operational policies.
- Lead and manage a team of IT professionals, providing clear direction and support to maintain high team performance.
- Conduct regular system audits and health checks to identify issues, ensure compliance, and implement preventive/corrective actions.
- Oversee onboarding/offboarding processes and system access lifecycle management.
- Manage and oversee patch management processes, ensuring timely updates for operating systems, applications, and third-party software across all endpoints and servers.
- Continuously evaluate and optimize the use of the Microsoft 365 ecosystem, including Copilot, Power Automate, Stream, OneDrive, SharePoint, Teams, and other collaboration tools.
- Stay updated on Microsoft’s latest digital workplace offerings and proactively identify opportunities for internal adoption and productivity gains.
- Act as the internal subject matter expert for Microsoft-related collaboration tools and lead organization-wide improvement initiatives.
- Engage with business units to understand pain points and propose technology-driven collaboration solutions.
- Coordinate with vendors, manage licenses, and monitor the effectiveness of collaboration solutions in use.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT operations, (preferred, 1-3 years in a leadership or senior technical role)
- Strong hands-on experience with Microsoft Intune, including device compliance policies, application deployment, and conditional access.
- Prior experience with Windows Autopilot and macOS provisioning tools (e.g., Apple Business Manager, Jamf) to support zero-touch deployments.
- Proven experience managing Azure AD / Entra ID environments, including user provisioning, access control, and identity governance.
- Deep technical proficiency in hardware, networking, endpoint management, and infrastructure services.
- Proven experience with Microsoft 365 suite, especially in Teams, SharePoint, Power Platform, Exchange Online, and Microsoft Security and Compliance Center.
- Strong understanding of automation, workflow optimization, and digital workplace strategy using Microsoft tools.
- Hands-on experience implementing and maintaining patch management tools and practices across a diverse IT environment.
- Excellent communication skills with the ability to translate technical solutions into business value.
- Strong leadership skills with the ability to coach and develop technical staff.
- Able to drive initiatives independently, manage competing priorities, and work under pressure in a fast-paced environment.
- Strong problem-solving, analytical thinking, and project management skills.
- Familiarity with IT security standards, best practices, and regulatory compliance.
- Experience managing IT budgets and procurement processes.
- ITIL or other IT Service Management certification is a plus.
- Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200, MD-102, AZ-104) are highly desirable.
- Microsoft certifications (e.g., MS-900, MS-700, PL-100, PL-200) are highly desirable.
