Be a Touch 'n Go eWallet partner now!
14 million users and still counting
With so many Malaysians using Touch ‘n Go eWallet, it just makes business sense that you get onboard too. Be a part of the 280,000 merchants that are growing their businesses through Touch ‘n Go eWallet.
Verify once to enjoy more
Nationwide reach
Widen your customer base, and reach millions of users when you partner up with us.
We accept anyone
No matter the size or nature of your business, we welcome you.
Security guaranteed
With an enhanced risk system in place, your transactions are safe and secure.
Registration is free
There is no cost of investment however, selected merchants will be subjected to the MDR fee.
Hassle-free cash management
Manage payments the smart and easy way – no more handling of cash.
Free business starter kit
New to the e-wallet platform? Don’t worry. We’ll guide you along.
Be part of our marketplace
Gain better visibility
We are continuously creating marketing campaigns tailored around our merchants to promote and encourage the use of Touch ‘n Go eWallet.
Obtain free publicity and increased visibility through our promotional efforts across various avenues – in-app, social media, out-of-home, traditional media etc.
Better profit margins
We have a proven track record of increasing our merchants’ sales through targeted campaigns customised around consumer insights.
Gain better business opportunities and improved customer base through our high ROI campaigns at no cost to you.
Merchant Help Center
Introduction
Technical Matters
Merchant Sign Up
Update Company Details
Payment & Settlement
Others
Introduction
What is Touch ‘n Go eWallet?
Touch ‘n Go eWallet is an electronic wallet (e-wallet) that holds electronic money (e-money). The Touch ‘n Go eWallet allows merchants to accept cashless payment from a vast customer base. It also offers merchant a strong level of security and smarter cash management.
Why should I be a TNG Digital Sdn Bhd (TNGD) merchant?
What is Merchant Discount Rate (MDR)?
Merchant Discount Rate, or MDR, is a fee deducted by and payable to TNG Digital Sdn Bhd as part of its digital payment processing service. It is automatically charged when accepting Touch ‘n eWallet payment from their customers.
How much is the MDR fee?
Are all SME merchants subjected to MDR?
Are there exemptions where the MDR will not be charged?
When will Touch ‘n Go eWallet begin charging MDR to merchants?
Is there a minimum settlement amount for MDR to be applied?
Where can merchants check on the total MDR charged to them?
Can a merchant transfer the MDR cost to customers using Touch ‘n Go eWallet to make payment?
Merchant Sign Up
How do I sign up to be a TNGD merchant?
In order to become a TNGD merchant, you need to submit the following documents to us:
- For company registered as Sdn. Bhd.:
- TNGD Merchant Registration Form;
- Director’s NRIC (Front & Back);
- Complete set of SSM – Certificate of Incorporation (previously Form 9), Particulars of Company under Section 14 (previously Form 44) and Particulars of Directors, Managers and Secretaries under Section 58 (previously Form 49).
- Front photo of shop/booth; and
- Company’s Bank Account Statement – Header with the bank account number only.
- For company registered as Enterprise (Partnership or Sole Proprietor):
- TNGD Merchant Registration Form;
- Business owner NRIC (Front & Back);
- Complete set of SSM registration forms with valid date, address and business information
- Front photo of shop / booth; and
- Company’s Bank Account Statement – Header with the bank account number only.
- For sole proprietor such as Hawkers or Pasar Malam Vendors:
- Merchant Registration Form;
- Business owner’s NRIC (Front & Back);
- Valid business operation licence from local authorities, e.g.: DBKL/MPS/MBPJ;
- Front photo of shop/booth;
- Owner's Bank Account Statement – Header with the bank account number only.
If you are interested to become our merchant, you may register your details here
How do I check the status of my TNGD Merchant application?
When will I receive my Point of Sale Materials (POSM)?
Payment & Settlement
When will I receive my payment?
TNGD will make the payment to you on the next working day. However, it is still subjected to respective bank’s processing time.
How do I report a payment dispute?
What should I do if I did not receive my daily sales report from TNGD?
Technical Matters
How do I activate Touch ‘n Go eWallet In-App Notification?
By default, all merchants will receive an SMS notification for successful transaction. We also have the Touch ‘n Go eWallet In-App Notification.
If you are interested to activate the Touch ‘n Go eWallet In-App Notification, please fill up this form and the function will be activated within 3 working days.
What should I do if my QR code is not working?
What should I do if my QR code does not match my registered business name?
Update Company Details
How do I update my company's name?
Please fill up the form and our merchant support team will contact you within 3 working days
How do I update my contact number?
How do I update my business address?
How do I update my email address?
How do I update my bank account?
Other Merchant Issues
What should I do if I could not find my issue in the list provided by TNGD Help Centre?
Please let us know through the form.
Successful campaigns with our partners
Let’s connect
Merchant Helpdesk
03-5022 3888
Operating hours
7:00am to 10:00pm,
Daily including Public Holidays
Taxi Helpdesk
019-331 8643
Operating hours
9:00am to 5:00pm,
Monday to Friday,
excluding Public Holidays
