e-Mas Golden Festive Campaign

Frequently Asked Questions

Q1 What does this Campaign offers?
The Campaign offers Eligible Participant Campaign Reward(s) as set out in the Campaign Rewards and Mechanics below.

Campaign Mechanics	Lucky Draw Entry(ies) Entitled
(a) Every accumulation of 0.1g gold buy	One (1)
(b) New e-Mas user within the Campaign Period	Two (2) times the Total No. of Lucky Draw Entry(ies) Entitled
(c) 3 consecutive months of min 0.1g gold buy per month	Three (3) times the Total No. of Lucky Draw Entry(ies) Entitled

The Campaign Rewards entitled shall be as follows

Category	Lucky Draw Prizes
Grand Prize	10g e-Mas x 1 unit
2nd Prize	5g e-Mas x 1 unit
3rd Prize	3g e-Mas x 1 unit
4th Prize	2g e-Mas x 1 unit
5th Prize	1g e-Mas x 1 unit
Consolation Prizes	· RM100 e-Mas x 100 units · RM50 e-Mas x 150 units · RM10 e-Mas x 300 units

Q2 What is the duration of this campaign?
The Campaign begins on 18th December and ends on 15th March 2026, both dates inclusive (“Campaign Period”).

Q3 Who is eligible for this promotion?
The Campaign is open to all TNG eWallet users who users who invest a minimum 0.1gram in e-Mas product (“Eligible Participant”).

Q4 How is the Campaign Rewards calculated?
Illustration:

Participant

Transaction(s)

Lucky Draw Entries Entitled

A (Existing e-Mas user)

Transaction Date	Product(s)	Total Cumulative Gold Buy (gram)
23 Dec 2025	e-Mas	0.1g
12 Jan 2026	e-Mas	0.1g
Total Eligible Cumulative Gold Buy (gram)		0.2g

Entitled to 2 lucky draw entries

B (New e-Mas user)

Transaction Date	Product(s)	Total Cumulative Gold Buy (gram)
23 Dec 2025	e-Mas	0.1g
12 Jan 2026	e-Mas	0.1g
Total Eligible Cumulative Gold Buy (gram)		0.2g

Entitled to 4 lucky draw entries

C (New e-Mas User)

Transaction Date	Product(s)	Total Cumulative Gold Buy (gram)
23 Dec 2025	e-Mas	0.1g
12 Jan 2026	e-Mas	0.1g
24 Feb 2026	e-Mas	0.1g
Total Eligible Cumulative Gold Buy (gram)		0.3g

Entitled to 15 lucky draw entries

Q5 How will the Campaign Reward be distributed?
The Cashback Reward shall be distributed in the form of e-Mas credited into the Eligible Participant’s e-Mas account by 15th May 2026.

Q6 Who should I contact for questions pertaining to Campaign Reward?
You may submit your queries to https://tngd.my/careline-webform or you may also call the Touch ‘n Go eWallet careline at +(603) 5022 3888 for further assistance. Kindly provide your details and proof supporting your claim. The operating hours are Monday to Sunday, 7.00am to 10.00pm (including public holidays).