TNG eWallet Gift

Terms & Conditions

Terms and Conditions  

  1. Introduction

TNG eWallet Gift is a transfer feature in the TNG eWallet, which allows users to purchase and send digital gift in the form of eWallet credit, branded or e-MAS cashback vouchers (“Gift”) to other TNG eWallet users.

  1. Purchasing and Sending Gift

2.1 Sender will be able to send Gift via the following steps:

(i) Click “Transfer” on the TNG eWallet app homepage, and thereafter, select “Gift”

(ii) Choose the type of Gift to be sent.

(iii) Choose an amount then click on “Customise & Create Gift”

(iv) Customise the Gift’s greeting and click “Next”

(v) Select the Receiver from the contact list or fill in the Receiver’s phone number

(vi) Review the final details of the Gift and click “Pay & Send” to checkout

2.2 Upon authorising payment with face recognition or 6-digit PIN, the Sender may receive one of the following statuses of the Gift:

Status 

Description

No internet connection

Device is not connected to WIFi or mobile data.

Out of stock

The Gift is no longer available. Any money deducted will be refunded to the Sender.

Your gift is on the way

The transaction is processing, and receiver will receive a push notification once the gift is delivered.

Verify your account

Sender is not an eKYC user and the transaction will not be proceeded.

Gift sent

The Gift has been successfully purchased and will be sent to intended Receiver.

2.3 Following the successful completion of the transaction above, the Sender will be able to share the generated URL link to the Receiver via various online channels such as WhatsApp, Facebook, Telegram, WeChat, E-mail or others.

2.4 The Sender’s eWallet balance will be prioritized for the purchase of the Gift. If the eWallet balance is insufficient, the GO+ balance will be used to purchase the Gift.

2.5 The purchase and sending of the Gift shall be subject to the following:

(i) Completed account verification;

(ii) Availability of the Gift;

(iii) Sufficient balance in either eWallet or GO+ wallet;

(iv) The Gift amount will not hit the monthly transaction limit; and

(v) Installed TNG eWallet app with 1.8.39 version and above

2.6 The Sender acknowledges that the Sender is solely responsible in ensuring that the details of the Gift and the Receiver are accurate before sending. Gift that have been purchased, whether sent or not, are final and cannot be refunded, cancelled or exchanged. In the event of any inaccurate details and/or the Gift is sent to the wrong recipient, the Sender will not be entitled to claim back such sums from a non-intended Receiver and/or TNGD. In such circumstance, TNGD shall not be liable for any losses suffered by the Sender.

2.7 The sender shall be able to check back all the Gift transaction records including the status of each transaction under one of the following sections in the TNG eWallet:

(i) “Transactions” under “Cash Flow” in GOfinance.

(ii) From the “Gift” tab on the Transfer page, select “My gifts,” then “See all” and navigate to the “Sent” tab.

2.8 The Gift has a validity period as stated in the voucher. Any unused and/or unredeemed Gift thereafter will expire, and they cannot be extended, renewed, returned, or refunded.

2.9 The Sender acknowledges and confirms that the name of the Sender will be disclosed to the Receiver of the Gift.

  1. Receiving Gift

3.1 Users must have a valid TNG eWallet account to receive and redeem Gift(“Receivers”).

3.2 Receiver will be notified of the incoming Gift via push notification, together with the Sender’s name displayed.

3.3 Receiver shall be able to view all the Gift received at either of the following sections in the TNG eWallet:

(i) GOrewards collections under “My Rewards”; or

(ii) “Transaction History” or

(iii) Receive Gift page (Gift > My gifts > Received).

3.4 Redemption of Gift is subject to the usage restrictions stipulated for each Gift, including but not limited to:

(i) the type of TNG eWallet offering or merchant(s) for which the Gift may be redeemed;

(ii) expiry date; and/or

(iii) any other restrictions as may be notified by TNG Digital.

3.5 Any Gift received is not transferrable to other TNG eWallet users and cannot be exchanged for cash or GOrewards points.

3.6 Each Gift can only be used for a single transaction via the TNG eWallet. Any unused and/or unredeemed Gift thereafter will expire, and they cannot be extended, renewed, returned, or refunded.

3.7 The Gift shall only bear the value as stated therein. Subject to the usage restrictions and/or terms and conditions of the Gift, where the transaction value exceeds the value of the Gift, the Receiver is liable for the shortfall amount.

3.8 In the event that a user receives multiple gifts from the same brand, the gift with the highest value will be applied first.

3.9 In order to successfully receive the Gift, the Receiver shall ensure the following:

(i) Completed account verification;

(ii)The Gift amount to be received does not exceed the TNG eWallet balance limit;

(iiI) Not receiving own Gift; and

(iv) Installed TNG eWallet app with 1.8.39 version and above;

  1. Others

4.1 TNG Digital shall be entitled to withhold any benefit under the services rendered, with prior notice to the users if the users are found to have been in breach of any of TNG Digital’s Users Terms and Conditions (https://www.tngdigital.com.my/assets/images/user-tnc.pdf)